Ahmed Ashraf
El-Merghany St Heliopolis Cairo
Summary
Proven in enhancing customer satisfaction I leveraged negotiation and problem-solving skills at ABC BANK and Speedaf Logistics to streamline service processes and foster strong client relationships by implementing effective strategies and maintaining a keen focus on customer support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Operation
ABC BANK
07.2023 - Current
- Collaborated with team members to share best practices and improve overall service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
- Implemented feedback from management to continually refine customer service skills and techniques.
Sales Executive
Mts Logistics
03.2023 - 06.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Senior Sales Executive
Speedaf Logistics
11.2022 - 03.2023
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Business Development Executive
R2S Logistics
02.2022 - 10.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Accountant ( Training )
Knooz Company
01.2021 - 06.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Sales Representative
DSV Logistics
06.2017 - 04.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Receptionist
Mercedes Benz
04.2016 - 10.2016
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Business Administration - Accounting And Finance
Business Administration
Arab Academy For Science And Technology 04.2001 -
Skills
Complaint Handling
Account updating
Product Knowledge
Typing Speed
Customer Focus
Negotiation
Assertiveness
Sales closing
Customer communications
Problem-solving skills
Customer Support
Languages
Arabic, English
Native language
German
Elementary
A2
Certification
English course in British council
Interests
Drums
Gym
Modified cars
Timeline
Customer Service Operation
ABC BANK
07.2023 - Current
Sales Executive
Mts Logistics
03.2023 - 06.2023
Senior Sales Executive
Speedaf Logistics
11.2022 - 03.2023
Business Development Executive
R2S Logistics
02.2022 - 10.2022
Accountant ( Training )
Knooz Company
01.2021 - 06.2021
English course in British council
01-2020
Sales Representative
DSV Logistics
06.2017 - 04.2018
Receptionist
Mercedes Benz
04.2016 - 10.2016
Bachelor of Business Administration - Accounting And Finance
Business Administration
04.2001 -
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