Ahmed Mahmoud Sayed
Retail Banking Customer Service Officer
178 Khalid Ibn Alwalid Street , Ain Shams , Cairo
Summary
Banking and Customer Service professional with over 4 years of experience in retail banking , client relations , and sales. Skilled in achieving targets, delivering excellent customer support, and promoting financial products effectively.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Officer
National BanK of Egypt
07.2023 - Current
- Handling daily customer transactions , inquiries and problems solving.
- Promoting banking products and achieving sales target.
- Ensuring compliance with internal policies and regulatory guidelines.
- Maintaining a high level of products knowledge to effectively assist customers with accurate information and recommendations.
Teller
National Bank Of Egypt - Orouba Branch
04.2021 - 07.2023
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Call Center Customer Service Representative
Vodafone Egypt - SME Accounts
06.2019 - 03.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Call Center Customer Service Representative
Orange - Corporate Account
07.2017 - 06.2019
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Joined multiple specialized teams, such as the Training team, the First Class team, and the Assist team.
Education
MBA -
Faculty Of Commerce , Ain Shams University
Bachelor of Commerce - English Section - Accounting
Faculty Of Commerce - Ain Shams University
05-2017
Skills
- Sales & Marketing
- Customer Service & Problem Solving
- Banking Systems & Operations
- Collaborative teamwork
- Microsoft Excel
Certification
Principles of Retail Banking - Moody's Analytics
Timeline
Customer Service Officer
National BanK of Egypt
07.2023 - Current
Principles of Retail Banking - Moody's Analytics
05-2023
Teller
National Bank Of Egypt - Orouba Branch
04.2021 - 07.2023
Call Center Customer Service Representative
Vodafone Egypt - SME Accounts
06.2019 - 03.2021
Call Center Customer Service Representative
Orange - Corporate Account
07.2017 - 06.2019
Principles of Banking - The Egyptian Banking Institute.
01-2016
Bachelor of Commerce - English Section - Accounting
Faculty Of Commerce - Ain Shams University
MBA -
Faculty Of Commerce , Ain Shams University
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