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Ahmed Mohamed Elmahdy Hussein
Relationship Manager Vip At Banque Misr
Cairo,Egypt
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with eleven years' experience in banking. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over eleven years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Relationship Manager Wealth Mangmeny
Banquemisr
Cairo, Cairo
01.2021 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed loyalty programs to reward and maintain customer retention.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created financial dashboards to provide insights into key performance indicators.
Customer Service Representative
Banque Misr
Cairo, Cairo
08.2015 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Representative
Arab African International Bank
Cairo, Cairo
01.2014 - 07.2015
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Purchasing Specialist
Cairo Poultry Company ( Cpc ) One Of America Group
Cairo, Cairo
09.2012 - 12.2013
- Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
Education
Good - Accounting And Business Management
Faculty Of Commerce
Bani Sweif University 09.2008 - 06.2012
Skills
Loans
Service support
Investment and Wealth Planning
Business relationship cultivation
Relationship building and management
Financial planning processes
Banking
Customer portfolio management
Equity and Fixed Income Markets
Wealth management offerings
New business generation
Fluent in English
Sales expertise
Financial services
Solution development
Asset Management
Product knowledge
Wealth Management
Financial Advising
Business Development
Risk management
Client Relationships
Data Analytics
Certification
CBRM - Certified Business Relationship Manager
Interests
Listen music
Swimming
Timeline
Relationship Manager Wealth Mangmeny
Banquemisr
01.2021 - Current
Customer Service Representative
Banque Misr
08.2015 - 12.2020
Customer Service Representative
Arab African International Bank
01.2014 - 07.2015
Purchasing Specialist
Cairo Poultry Company ( Cpc ) One Of America Group
09.2012 - 12.2013
Good - Accounting And Business Management
Faculty Of Commerce
09.2008 - 06.2012