Summary
Overview
Work History
Education
Volunteering Work :
Timeline
Work Availability
Quote
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Ahmed Mohamed Ewida

Ahmed Mohamed Ewida

Business Administration
Cairo

Summary

Detail-oriented, organized, And meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. And always try to learn new things and develop my skills to be a key player in the organization.

Overview

2
2
year of professional experience
2
2
Languages

Work History

Technical Support Specialist

Vodafone
Cairo
06.2022 - 09.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Call Center Agent

Alexandria bank
Cairo
02.2022 - 04.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Marketing Assistant

MEPD
Cairo
06.2020 - 12.2020
  • Compiled product and customer data to generate informed profit projections.
  • Created engaging content for Pinterest, Facebook and Instagram.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.

Business Owner

lacasa co-working space
Alexandria
09.2019 - 03.2020
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.

Education

Professional Diploma - Business Administration

Arab Academy For Science And Technology
Alexandria, Egypt
12.2020 - 12.2021

Postgraduate Diploma - African Studies

Cairo University
Cairo, Egypt
10.2020 - 05.2021

Bachelor of Science - Political Science

Faculty of Economic Studies And Political Science
Alexandria,Egypt
09.2015 - 05.2019

High School Diploma -

El Saidia
Salalah, Oman
09.2012 - 06.2015

Volunteering Work :

1- co-founder and general coordinator at Model of Emerging Countries MEC under the auspices of the Ministry of Youth and Sports and the Ministry

of Planning, Follow-up and Administrative Reform -Alexandria - December 2018 to March 2019

2- Former head of the Accompanying Events Committee at - LASIM - League of Arab States integrated model in Alexandria 2018

3- Former Academic Member of Egyptian Diplomatic Project in Alexandria 2017

Timeline

Technical Support Specialist

Vodafone
06.2022 - 09.2022

Call Center Agent

Alexandria bank
02.2022 - 04.2022

Professional Diploma - Business Administration

Arab Academy For Science And Technology
12.2020 - 12.2021

Postgraduate Diploma - African Studies

Cairo University
10.2020 - 05.2021

Marketing Assistant

MEPD
06.2020 - 12.2020

Business Owner

lacasa co-working space
09.2019 - 03.2020

Bachelor of Science - Political Science

Faculty of Economic Studies And Political Science
09.2015 - 05.2019

High School Diploma -

El Saidia
09.2012 - 06.2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

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Ahmed Mohamed EwidaBusiness Administration