AHMED MOHAMED MAHMOUD HUSSIEN Zoza
ACM - Moderator - CS - Audition - Sales
Giza
Summary
Dynamic professional with a proven track record at SUGO, excelling in customer service and account management. Adept at enhancing user experience through effective content moderation and live streaming management. Recognized for strong problem-solving abilities and a friendly, positive attitude, fostering teamwork and collaboration to achieve exceptional results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
ACM
Sahrachat
02.2025 - 07.2025
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
ACM - BD
SOYO
11.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Senior Customer Service & Senior Audition, Senior
SUGO & Somatch
02.2022 - 10.2024
- Managed client accounts and provided exceptional customer support for key and VIP users.
- Oversaw the ACM (Account & Content Management) team to maintain content quality and optimize the user experience.
- Created and moderated live sessions, boosting engagement and retention.
- Organized and supervised online events and competitions to enhance community activity.
- Utilized Excel for reporting, performance tracking, and problem-solving analytics.
- Trained and mentored junior team members, improving team workflow and efficiency.
- Excellent communication skills, both verbal and written.
Moderator
Bigo Technology
08.2020 - 09.2021
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Enhanced user experience by addressing and resolving conflicts in online forums.
Sales Associate
Tommy Hilfiger
11.2019 - 03.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
Vodafone (Corporate Account 247)
07.2017 - 10.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided support to corporate clients, resolving complex issues efficiently.
- Maintained high client satisfaction and account management.
Customer Service Representative
Vodafone (888)
03.2016 - 08.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Receptionist
Al-Manar Hotel
03.2015 - 06.2015
- Managed guest check-ins and check-outs.
- Handled reservations, event coordination, and guest concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Education
Marketing
Culture And Science City University
6th Of October City, Egypt 04.2001 -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Customer service
- Problem-solving
- Flexible and adaptable
- Data entry
- Verbal communication
- Customer Service Excellence
- Content Moderation & Live Streaming Management
- Sales & Marketing Strategies
Timeline
ACM
Sahrachat
02.2025 - 07.2025
ACM - BD
SOYO
11.2024 - 01.2025
Senior Customer Service & Senior Audition, Senior
SUGO & Somatch
02.2022 - 10.2024
Moderator
Bigo Technology
08.2020 - 09.2021
Sales Associate
Tommy Hilfiger
11.2019 - 03.2020
Customer Service Representative
Vodafone (Corporate Account 247)
07.2017 - 10.2017
Customer Service Representative
Vodafone (888)
03.2016 - 08.2016
Receptionist
Al-Manar Hotel
03.2015 - 06.2015
Marketing
Culture And Science City University
04.2001 -
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