Ahmed Mohamed Raouf

Summary

Seeking a challenging career in the IT architecture and infrastructure sector to get a position of responsibility, using my skills efficiently, willing to work in a dynamic professional environment with a growing organization to utilize my creativity and innovative thinking for the benefit of the organization and myself.

Overview

12

years of professional experience

12

Certifications

3

Languages

Work History

IT Infrastructure & Solutions Architect

Uptime Institute

04.2025 - Current

Solution Design and Implementation across collaboration and productivity platforms.
IT infrastructure and Datacenter Architecture Assessment, Modeling, Consulting & Review.
Lead team in creating designs for robust and secure IT architecture.
Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
Target Conceptual and Logical IT Architecture design.
IT Risk Management and Governance Principles checking.
Provides advanced troubleshooting for complex and intractable problems, then provide reports.
Hands-on with Digital Design Principles and modern architecture frameworks.
Working with Generative AI technology (i.e. ChatGPT, Copilot, Claude4Work, Gemini, etc.) and its potential application in collaboration scenarios.
Develop and implement all functional policies and procedures, including those for enterprise architecture, standards, and service provisioning.
Work to deeply understand the customer’s business objectives and then design and apply the future Roadmaps, also give advisory recommendations and solutions to their challenges.
Develop and articulate the end-to-end customer IT transformation.
Working with IT Orchestration, Automation, and Management tools (WinShuttle, SCCM, OpenIT, etc.)
Applying the highest standard in IT Cybersecurity frameworks (e.g., NIST, IASME, ISO/IEC 27001/ISO 27002).
Advising and Designing the best products for customers/clients to buy in Cloud/On-Premises (IaaS, PaaS, Public, Private, and Hybrid).
Working with Virtualization (VMware, AWS, Azure, and GCP)
Network, Server, Storage, Database, and Datacenter Design.
Data management, including data warehouses and data lakes.
Architecting and designing customer Datacenters with tier 4 (2N+1) Standard.
Designing the HLD and LLD for Large IT projects (Active-Active Data Centers in Banking).
Mapping services to application and cost diagrams, creating BIA, Risk analysis diagrams.
Architecting and Consulting M365 in a large enterprise.
Lead the design, implementation, and optimization of M365 Copilot to drive business automation, productivity, and AI-powered workflows across the enterprises.

Senior System Administrator, Team Leader

Egyptian Banks Company (E.B.C.-Instapay)

01.2023 - 04.2025

Deploy, configure, and manage Microsoft 365 integrated platform and associated components for alignment to ISO/PCI DSS control and principals.
Manages staff responsibility for building and maintaining the company's technology infrastructure, including servers, networks, and storage systems.
Monitors and analyze system performance metrics to identify areas for improvement and implement corrective actions.
Works with other departments to determine technological needs and develop solutions to support business goals.
Create financial IT Dep. reports to the Top Management (CEO, CFO) by managing the IT budget, ensuring costs are controlled and resources are allocated appropriately.
Provides technical guidance and support to staff and clients on issues related to infrastructure.
Ensure disaster recovery and business continuity plans are in place and tested regularly. Design, implement, and manage updates, upgrades, additions, and retirements of on-premises business application systems, adhering to ITIL 4 best practices.
Rigorously test new systems in lab environments, devise deployment plans, and gain CAB Approval before Production deployment.
Design, implement, and modify policies across Identity, Groups, Security, Device, Data, and other relevant components of the M365 platform.
Administrate and manage the HCI environments, and networks, addressing alerts promptly.
Oversee administration of all IT systems, maintaining organizational health and security.
Manage licensing for cloud services, business applications, certificates, domains, operating systems, and third-party software for security and support.
Develop and update documentation, including policies, procedures, and techniques for applications, servers, networks, and security.
Lead complex troubleshooting, seeking improvements throughout the IT infrastructure.
Take the lead in major initiatives, changes, and POC projects deployments, engaging vendors and contractors responsibly, creating the HLD and LLD.
Implement, Manage and Administrate the AirWatch MDM Workspace One, upgrade and deployment.
Ensure proper Lifecycle IT Management, assessing hardware needs, tracking equipment, and overseeing replacement and recycling.
Regularly verify backup system functionality and disaster recovery plans through rigorous testing.
SCSM Administration, design and implement workflows, templates, and service offerings, deploying and customizing the Self-Service Portal.
Administrating The SCCM to deploy Endpoint updates and remote deploy OS to Desktops and Laptops. Deploy patches and system updates.
Working experience with Jira and Ivanti ticketing system.

Senior Infrastructure Officer

Arab Bank

08.2021 - 01.2023

Administrate the Domains (Prod. and DR, Staging).
Manage DNS and DHCP and the Windows Group Policy.
Administrate MS Hyper-V (Create, move, Export, delete VMs, Create VSwitches, manage Checkpoints, apply PowerShell scripts…)
Administrate VMware VCenter (Create, Export, restore, move, delete VMs, Create VSwitches, manage Checkpoints, Upgrade ESXI,)
Manage the MS Hyper-V Failover Cluster and the storage attached by maintaining (RAM, CPU and Storage) in a good health state.
Disaster Recovery design and arrangements / Egypt Backup managing (Endpoints Veritas DLO, Veritas NetBackup, IBM Tape library).
Administrate and manage the Symantec Antivirus EDR, Netwrix Auditor, and Symantec DLP.
Evaluate and study using RADAR any new enhancement to infrastructure environment by upgrading, patching, or implementing new office automation solutions and services to comply with bank policy.
Apply manual and automatic windows patching (windows updates) on all the Servers in every Domain (Production and DR, Staging), Patch and mitigate Vulnerability after SOC Scan.
Administrate the VMware Workspace one MDM Solution (Push client packages updates, Windows updates, manage devices PCs and mobile, Export Reports…)
Working with ITSM ticketing system to T.S technical and software issues on Servers across all the domains, Maintain the Servers high availability and always on service.
Administrate and Manage the SCOM (create the monitor services and monitor the availability and running processes on chosen services and align with the server owners).
Manage the SCOM and monitor the alerts received from the system to maintain good health for all the servers monitored.
Listen to the Dynatrace notification events and take actions to maintain the 24/7 servers good health (Storage, Ram, CPU).
Align conference calls/Meetings with other teams Ex. (Card support, Business operations, DB…) to support as a System Administrator complete their work (ex. Plan upgrades, copy files, move DBs, give RDP/admin access through servers….).
Administrating the SFTP/FTPS client-server application.
VMware Aria Suite (vRealize Suite) Administration.
Administrating The SCCM to deploy Endpoint updates and remote deploy OS to Desktops and Laptops. Deploy patches and system updates.
Workspace One: Airwatch MDM Administration, VPN tunnel and DLP management, Implementation, and deployment.

Senior System Engineer

Bavarian Auto Group - BMW Egypt

03.2018 - 08.2021

Administrate VMware and SAN storage.
Installing & Configuring Windows Server 2016, Windows Server 2012 R2 & Windows Server2008.
Installing & Configuring Cisco Switches, Cisco IP Telephony.
Configuration and testing of any new hardware and software.
Installing and operating Windows desktop and server operating systems.
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
Handling incoming incidents via the phone / e-mail promptly and effectively.
Diagnosing and resolving a wide range of technical issues.
Investigating and implementing ways of reducing major issues in IT.
Design, implement, and optimize SCOM environments to ensure maximum efficiency and performance. Also, integration with multiple System to monitor them. Using SCOMHelper.
Updating IT support documentation.
Provide troubleshooting and configuration support for client desktop and networking environment.
Maintain all local IT, networks, servers, Laptops, computers, printers, scanners, and consumables.
SCSM Administration, design and implement workflows, templates, and service offerings, deploying and customizing the Self-Service Portal.
Provide servers backup and restore database servers (HPE, Dell PowerEdge).
Create reports on hardware & consumable updating the ITSM status.
Troubleshoot issues with fingerprint machines.

System Engineer

BrightWay Est.

01.2017 - 01.2018

Provide server administration, backup/restore, and recovery services.
Provide Windows/Linux support to include installation and configuration management services, file system management, memory management, tape management, printer management, and system security services.
Ensure production systems maintain a very high availability.
Perform root cause analysis on any unscheduled downtime.
24x7 technical support for optimum server performance and system recovery in compliance with Army Regulations.
Maintain the centralized/ virtualized hardware, networks, operating systems, databases, and the SAP in Data Processing software landscape, and as needed, update the associated technical and security documentation.
Provide technical support and planning of hardware, networks, operating systems, databases, and communications solutions.
Monitor server performance and identify needed corrective measures to remain in compliance with Army Regulations.
Analyze hardware and software reliability reports to identify problems.
Plan, configure, and maintain hardware and software needed for a remote site in accordance with Contingency of Operation (COOP) requirements.
Provide support for HP Enterprise Servers, Windows 2008 and 2012 Server, HP Enterprise Virtual Array, Brocade fiber switches, HP Enterprise Data Protector backup software.
Plan, support, migrate to, and maintain a secure and optimized VM environment.

Technical Support Engineer

L’AZURDE For Manufacturing Gold

07.2015 - 11.2016

Maintaining the IPsec VPN connection between Branches and HQ using Cisco ASA and Sophos UTM in the HQ through ADSL and leased lines internet with Backup 3G connections.
Managing the TMG server, Cisco ASA and Sophos UTM for different Network, Firewall, and web Filtering Policy.
Design, implement, and optimize SCOM environments to ensure maximum efficiency and performance. Also, integration with multiple System to monitor them using SCOMHelper.
MS Domain administrator, manage file share servers and permissions.
Citrix Server administrator, create and manage MS Hyper-V VMs.
Working with Microsoft Skype for Business Server to provide full IP and analog voice integration and IVR Services.
Maintaining servers on different Virtualizations environment [Oracle VM, Microsoft Hyper-V, and VMware Virsto Integration].
Maintaining Virtual Desktop Applications on Citrix environment.
Responsible for Kaspersky Antivirus Server and Backup solutions with NAS storage.

Technical Support Engineer (Teleperformance)

Dell

10.2014 - 06.2015

Troubleshoot hardware, software and network operating system, be familiar with existing and new all hardware and software, familiar with network operating system, provide orientation to new users of existing technology, train staff about potential uses of existing technology, provide individual training and support on request, provide recommendations about accessing information and support.
Maintain current and accurate inventory of technology hardware, software, and resources, troubleshoot all technology issues, maintain log and/or list of required repairs and maintenance, Make recommendations about purchase of technology resources, Research current and potential resources, and services.
Install workstations, Connect, and set up hardware, load all required software, also responsible for installing and maintaining computer hardware, software, and networks.
Administration, Management of Implementation, and deployment for GTB DLP solution.
Trellix (McAfee) antivirus Endpoint and security Management and deployment.
Providing direct IT services to customers over phone and/or face-to-face. Support.
Trained to troubleshoot all Dell Devices (Laptops- PCs- Tablets- Mobiles...) at Dell Egypt.
Expressing services and information to customer as a Specialist.
Maintain Costumer care satisfaction.
Maintain high KPIs as System was applied.

Education

MBA (Master of Business Administration) - undefined

Arab Academy for Science, Technology and Maritime Transport

01.2025

Bachelor - Electrical and Communications, Faculty of Engineering

British University in Egypt, Cairo, Egypt

01.2014

Skills

Ability to work under pressure or stress conditions and busy times

Aware of technological changes and new implementations

Ability to handle high traffic and keep productive during busy time

Effective problem solver

Excellent Researcher

Success motivated

Health and Safety awareness

Critical thinker

Able to work as part of a team and be a team player

Ability to promote change

Organizational skills

Ability of fast learning

Able to develop creative new productive ideas

Certification

CCNA (Routing and Switching), CCNA Security.

CONTACT INFORMATION

Mobile Numbers: (+2) 01126836663
E-Mail: ahmedra2ol@gmail.com
Place of Residence: Yasmin 4, First settlement, New Cairo, Cairo, Egypt

PERSONAL INFORMATION

Nationality: Egyptian
Date of birth: 1990-05-23
Place of birth: Cairo
Social status: Married
Driving License: Active

Timeline

IT Infrastructure & Solutions Architect - Uptime Institute

04.2025 - Current

Senior System Administrator, Team Leader - Egyptian Banks Company (E.B.C.-Instapay)

01.2023 - 04.2025

Senior Infrastructure Officer - Arab Bank

08.2021 - 01.2023

Senior System Engineer - Bavarian Auto Group - BMW Egypt

03.2018 - 08.2021

System Engineer - BrightWay Est.