Ahmed Ragab Mohamed Morsy
Deputy Manager Hr. Business Partner Banquemisr
New Cairo,C
Summary
Dynamic HR Business Partner and Customer Service Manager with a proven track record at Banquemisr. Excelled in driving performance improvements and staff development, enhancing team leadership and decision-making skills. Achieved significant advancements in HR strategies and customer satisfaction, leveraging expertise in human resources management and sales.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Deputy Manager Hr Business Partner
Banquemisr
Downtown/ Cairo
02.2019 - Current
- Discussing business strategies, HR challenges and HR plans that can help the business with senior management and key collaborators
- Working with management in their business area to make sure employees have the skills and resources they need to achieve their objectives
- Developing plans for recruitment, training, restructuring and succession and helping relevant staff implement them
- Coaching Line Managers on ways to motivate their employees and lead more effectively
- Analysing human resource metrics and comparing results to key performance indicators
Customer Service Manager
ELsadat Branch - Banquemisr
Madinat As Sadat, Egypt
04.2017 - 01.2019
- Ensured exceptional customer experience by addressing inquiries, complaints, and service requests professionally and promptly.
- Supervised and motivated the customer service team to meet performance targets and deliver high-quality service.
- Resolved escalated customer issues efficiently, maintaining trust and satisfaction.
- Promoted bank products and services, achieving cross-selling targets and enhancing branch profitability.
- Monitored and optimized customer service operations to ensure smooth workflow and adherence to service standards.
Conducted staff training on new products, services, and customer interaction techniques to improve team performance. - Ensured compliance with bank policies, procedures, and regulatory requirements.
Customer Service Officer
ElSadat Branch Banquemisr
Madinat As Sadat, Egypt
07.2013 - 02.2017
- Managed and maintained strong relationships with corporate clients, ensuring the delivery of tailored banking solutions.
- Oversaw corporate account processes, including opening, maintenance, and closure, with strict adherence to bank policies.
- Provided financial advice and support to corporate clients on loans, credit facilities, and other banking services.
- Resolved client inquiries and complaints promptly to ensure a high level of customer satisfaction.
- Handled and processed corporate transactions, ensuring accuracy and efficiency in daily operations.
- Ensured compliance with regulatory requirements and internal policies in all client transactions and documentation.
Education
Master of Accountancy - Accounting And Auditing
Dimploma At Menoufia University
Menoufia 04.2001 -
Bachelor of Commerce - Accounting
Menofeya University, Faculty of Commerce
Menofeya University 04.2001 -
Skills
Performance improvements
Task delegation
Time management
Staff training and development
Expertise in sales
Recruiting skills
Human resources management
Decision-making capacity
Problem-solving
Team leadership
Timeline
Deputy Manager Hr Business Partner
Banquemisr
02.2019 - Current
Customer Service Manager
ELsadat Branch - Banquemisr
04.2017 - 01.2019
Customer Service Officer
ElSadat Branch Banquemisr
07.2013 - 02.2017
Master of Accountancy - Accounting And Auditing
Dimploma At Menoufia University
04.2001 -
Bachelor of Commerce - Accounting
Menofeya University, Faculty of Commerce
04.2001 -