Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
GeneralManager
Ahmed Saied Aly Hanafy

Ahmed Saied Aly Hanafy

Credit Control & Collections Director
Cairo,Egypt

Summary

Seeking a challenging job opportunity that will enable me to progress my career in development, multinational firm, or a bank where analytical, organization, and communication skills would be enhanced and further improved. Seeking a challenging job opportunity that will enable me to progress my career in development, multinational firm, or a bank where an analytical, organization. and communication skills would be enhanced and further improved.

Overview

15
15
years of professional experience

Work History

Information Systems Analyst

MIS
  • Generating Cards Collections, Report (Daily).
  • Generating Delinquency, for loans with full analysis needed.
  • Generating The Performance Indicator for collectors (Daily, daily averages and totals).
  • Generating Aging analysis (End of Period).
  • Generating the net credit lose reports for reconciliation.
  • Generating the Supervisory Reviews MIS (Daily, daily averages and totals).
  • Generating the Supervisory state (No Activity No Contact) MIS for cards & Loans unit heads.
  • Generating the Collections Customer reach for the collections staff to ensure that the collections functions are executed effectively & professionally.
  • Generating MIS reports on a daily / weekly / monthly basis and provide feedback to the collectors as well as the collection manager on the quality of performance.
  • Provide performance evaluation analysis to higher level management on a regular basis and assessing the department's trend in regards to the set goals and targets.
  • Existing policies and procedures to improve efficiency, cost effectiveness & portfolio quality / performance.
  • Generating Over draft accounts MIS (Secured & Unsecured).
  • Generating EMEA Collections MIS on the daily basis & reporting it to the region.
  • Generating the flow rates analysis.
  • Generating principle recoveries MIS (MTD).
  • Calculating the growth credits lose, the net credits lose and the recoveries for MIS needs.
  • Generating the Productivity index per hours & minuets MIS for all types of collectors.

Credit Control & Collections Director

Tatweer Misr – Egypt
02.2021 - Current
  • Develop wide collections strategy, including portfolio segmentation and enhanced use of data/analytics to drive optimal recovery rates.
  • Lead a credit collections team, supervise employees, and participate in hiring and disciplinary decisions.
  • Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
  • Ensuring credit and collection policies and procedures are followed within my team.
  • Supervises daily activities and maximizes efforts of staff in their collection efforts on accounts receivable, with special emphasis on delinquent accounts, and/or Credit Representatives in determining credit worthiness of new or existing customers.
  • Monitoring of day to day operations across the credit and collections function.
  • Direct resource/capacity planning, development of management team & establishment of long term business goals.
  • Resolves customer disputes and negotiates settlements with customers on receivable issues accounts.
  • Analyzes and assesses credit and collection issues falling outside Company policies and guidelines and determines course of action for resolution.
  • Manage and develop credit leadership team so that they are able to motivate and train all individual team members to achieve departmental targets and optimise their potential.
  • Leads the overall credit function, designs and implement process to improve cash flow and reduce receivables.
  • Partner with Sales, Credit Risk and Finance to ensure the delivery of the most efficient end to end collections model, feeding into risk models to optimise vetting & provide links to collection segmentation/strategy.
  • Lead credit transformational program to include structural review, local process/policy changes and business case creation for technology investments.
  • Ownership of bad debt methodology, performance & reporting.
  • Responsible for board level credit performance result presentations and controls of departmental budget.
  • Responsible for the supervision and development of Credit & Collections staff.

Customer Service Manager

Union National Bank - UAE
12.2008 - 09.2019
  • Acting branch manager) Flagship branch.
  • Serving all customers segmentation beginning from account opening up to any credit facility or investment needed Including full required operations (documentation, facilities proposals, recommendation /approval, execution on the system and full disbursements through the branch).
  • Achieve enhanced profitability and improve operational efficiency for RBG.
  • Implement Action Plans of Customer Satisfaction Survey, Mystery Shopping and Service Quality Facilitation.
  • Ensure all customer queries / complaints are closed within established time frames Maintain service level standard as per SLA.
  • In consultation with Business Manager/Branch Manager, draw up monthly plans for Achieving new business and customer acquisition goals committed for the assigned branch.
  • Source and call on individual prospects as well as organize and conduct sales Presentations to groups, clubs, associations, companies and other organizations within the assigned branch.
  • Lead / assist assigned branch in upgrading and converting existing target branch Customers for.
  • Personal Banking, Priority Banking and SME through staff training and presentations.
  • The same goes for downgrades to the branch.
  • Actively participate in Personal Banking, Priority Banking and SME marketing and Promotional activities for customer acquisition.
  • Build and deepen relationships with existing Personal Banking Customers to achieve increase in share of wallet and revenues.
  • Provide truly professional customer service to achieve a high level of customer satisfaction and retention to our existing customers.
  • Review & recommend credit applications and follow-ups including loan documentation within authorized limits whilst adhering to guidelines specified in the Personal Banking Credit Policy &.
  • Practice Manual and approved product programs.
  • Ensure ongoing self-development.
  • Adherence to Sales & Marketing and Miss selling Policy.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Training staff to deliver a high standard of customer service & achieve the sales targets in full.

Senior Customer relationship

Arab bank - Egypt
08.2006 - 11.2008
  • Handling difficult customer’s inquiries, complaints, and disputes.
  • Forecast work volume while monitoring the overall performance.
  • Negotiate settlements types with customers & discuss with them the full process.
  • Educate customers on the benefits of taking loans (personal & auto), insurance, bank assurance, big organizations payroll, visa (electron & credit) & some other products.
  • Provide feedback to Branch manager on operations and flow of work with ideas for improvement of certain process where appropriate.
  • Track and monitor productivity / effectiveness for optimal performance.
  • Responsible of all the internal and external transactions and transfers.
  • Provide feedback for enhancement to AS400 (core banking system).
  • Contributing in increasing the deals with companies in order to achieve the branch targets.
  • Opening all types of accounts (Companies, personal, teenagers, joint, checking, multi-benefits, saving and current accounts).
  • Responsible to search for all illegal accounts or documents (money laundry).
  • Responsible to make all time deposits and certificates (Prepaid return, Golden, Multiple- currency, Daily return, Sakhra, Amaan).
  • Responsible Payroll accounts (Automated system, semi-automated system and manual system).
  • Responsible for the redemption of the time deposits and all certificates types.

analyst

CITI BANK, MIS
10.2004 - 07.2006

Education

Bachelor Degree - Information System, Computer Science

LEAN SIX SIGMA - undefined

6 University

BANK ASSURANCE AND INSURANCE COURSE AT ALLIANZ EGYPT - NOV. 2006 FOR 40 HOURS - undefined

CERTIFIED BANCA ASSURANCE - APR 2019 CISI FUNDAMENTALS - MAR 2019 BANK BRANCH MANAGEMENT - undefined

BASIC FIRST AID CERTIFICATE - NOV 2010 & RENEWED 2014 TILL 2017 INFORMATION SECURITY AWARENESS - undefined

PCI COMPLIANCE - SEP 2014 MICROSOFT EXCEL 2003: PROFESSIONAL USER - undefined

E-MAIL ETIQUETTE: E-MAIL IN THE WORKPLACE - undefined

TIME MANAGEMENT: DEVELOPING A TIME MANAGEMENT PLANE - undefined

BANKING LAW FOR RETAIL BANKERS - undefined

BANKING LAWS RELATED TO THE CBE AT EGYPTIAN BANKING INSTITUTE - undefined

BEST SERVICE BRANCH AWARD - PLATINUM

FINANCE FOR NON-FINANCE PROFESSIONALS - undefined

ANTI-MONEY LAUNDRY SYSTEM - undefined

OPERATIONAL RISK MANAGEMENT - undefined

MARKETING AND PRODUCT DEVELOPMENT AT ARAB BANK COMPLIANCE TRAINING CITI GROUP - undefined

NEGOTIATION SKILLS AT CITI GROUP - undefined

Skills

Professional user of: Microsoft Office 2003/2007 & 2010undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • SOLUTION SELLING (May 2014).
  • OVERCOMING OBSTACLES (MAY 2014).
  • EFFECTIVELY CLOSING A SALE (MAY 2014).
  • PROSPECTING AND ADDRESSING NEED (MAY 2014).
  • GAINING CUSTOMER COMMITMENT (MAY 2014).
  • DEVELOP A WINNING STRATEGY (MAY 2014).

Timeline

Credit Control & Collections Director

Tatweer Misr – Egypt
02.2021 - Current

Customer Service Manager

Union National Bank - UAE
12.2008 - 09.2019

Senior Customer relationship

Arab bank - Egypt
08.2006 - 11.2008

analyst

CITI BANK, MIS
10.2004 - 07.2006

NEGOTIATION SKILLS AT CITI GROUP - undefined

MARKETING AND PRODUCT DEVELOPMENT AT ARAB BANK COMPLIANCE TRAINING CITI GROUP - undefined

OPERATIONAL RISK MANAGEMENT - undefined

ANTI-MONEY LAUNDRY SYSTEM - undefined

FINANCE FOR NON-FINANCE PROFESSIONALS - undefined

BANKING LAWS RELATED TO THE CBE AT EGYPTIAN BANKING INSTITUTE - undefined

BEST SERVICE BRANCH AWARD - PLATINUM

BANKING LAW FOR RETAIL BANKERS - undefined

TIME MANAGEMENT: DEVELOPING A TIME MANAGEMENT PLANE - undefined

E-MAIL ETIQUETTE: E-MAIL IN THE WORKPLACE - undefined

PCI COMPLIANCE - SEP 2014 MICROSOFT EXCEL 2003: PROFESSIONAL USER - undefined

BASIC FIRST AID CERTIFICATE - NOV 2010 & RENEWED 2014 TILL 2017 INFORMATION SECURITY AWARENESS - undefined

CERTIFIED BANCA ASSURANCE - APR 2019 CISI FUNDAMENTALS - MAR 2019 BANK BRANCH MANAGEMENT - undefined

BANK ASSURANCE AND INSURANCE COURSE AT ALLIANZ EGYPT - NOV. 2006 FOR 40 HOURS - undefined

LEAN SIX SIGMA - undefined

6 University

Bachelor Degree - Information System, Computer Science

Information Systems Analyst

MIS

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Ahmed Saied Aly HanafyCredit Control & Collections Director