Ahmed Sherif Zayed
Cairo
Summary
A highly reliable and dedicated candidate committed to performing at my best, with a strong willingness to take on any task to support team objectives and contribute to the success of the business.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Back Office Associate
Concentrix
Egypt
05.2023 - Current
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Implemented process improvements that resulted in increased productivity within the back office team members.
- Responsible for partners and customers complains.
- Maintained our service level agreement with our partners in resolving cases.
SME Support
Concentrix
Egypt
03.2024 - 09.2024
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
Customer Care Representative
Concentrix
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Computer And Statistics
Helwan University
Cairo 10.2018 - 06.2022
Skills
Teamwork and collaboration
Coaching and mentoring
Advanced Excel
Problem solving
Timeline
SME Support
Concentrix
03.2024 - 09.2024
Back Office Associate
Concentrix
05.2023 - Current
Customer Care Representative
Concentrix
01.2023 - 05.2023
Bachelor of Science - Computer And Statistics
Helwan University
10.2018 - 06.2022
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