Ahmed Tarek Ibrahim Zaky
Banker
Helwan
Summary
Skilled Banker with 2 years of experience who has progressed through positions of increasing responsibility and has a track record of accomplishment.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
customer service representative
National Bank of Egypt
03.2021 - Current
- I have excellent oral and written communication skills, as well as active listening and analytical problem-solving abilities. Enhances customer experiences by knowing their needs and providing tailored solutions to foster loyalty. Dedicated to promoting long-term customer satisfaction through exceptional service and exceptional support.
- Cross selling all of the bank's products
- Maintain service excellence
- Contribute to the bank's profitable expansion in accordance with the strategic guidelines and bank regulations and procedures
- Enter all information collected from customers into the system
- Open all types of accounts (current, savings, time deposit, saving certificates)
- Respond to customer inquiries and remedy mistakes
- Assists customers in completing any application;
- Receives customer complaints, registers them, and delivers them to the appropriate person
- Resolves client problems within his/her responsibility.
- Review and preparing branch reports
Trainee
Alex bank
cairo
05.2017 - 07.2017
Education
MBA - Finance And Banking
01.2022 - Current
Post Graduate Diploma - Finance ,banking and risk management
01.2022 - 01.2023
(Accounting for mangers , international Finance , behavioural Finance , Financial Management ,Investment portfolio management , derivatives Market , Credit and retail Risk analysis and banking assets & liabilities Management )
Accounting And Finance
09.2014 - 06.2018
Total Grade (very Good with Honours)
10.2011 - 07.2014
Literature and Arts Section with overall score 94%
computerized Accounting Diploma - undefined
Banking Operations Course at (AUC)(Bank Activity-Current issues-Trade Finance - undefined
-Theory of Central Bank-Block chain -LC/LG- Banks B/S and I/S-Assets and Liabilities Management-Banking Risks- financial derivatives
Skills
Excellent command of Microsoft office programs (Excel, Word, Power Point, Access, peach Tree, quick book)undefined
Additional Information
· Date of Birth: 01/10/1995
· Marital status: Single
· Military Service: Ended
Timeline
Eslsca Business School - MBA, Finance And Banking
01.2022 - Current
Eslsca Business School - Post Graduate Diploma, Finance ,banking and risk management
01.2022 - 01.2023
customer service representative - National Bank of Egypt
03.2021 - Current
Trainee - Alex bank
05.2017 - 07.2017
Faculty of Commerce English Section - , Accounting And Finance
09.2014 - 06.2018
High School: Mostafa Kamel Language School - ,
10.2011 - 07.2014
- computerized Accounting Diploma,
- Banking Operations Course at (AUC)(Bank Activity-Current issues-Trade Finance,
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