Excel
Akmal Omar
Translator
Cairo
Summary
Proven leader in volunteer management and partnership development, significantly increased volunteer retention at EGY Events. Skilled in project management and communication, excel in organizing large-scale events and enhancing team collaboration. Achieved notable success in volunteer satisfaction and efficiency, leveraging expertise in recruitment strategies and problem-solving. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Head of Volunteers
EGY Events
03.2018 - Current
- Increased volunteer retention rates through regular communication, recognition events, and professional development opportunities.
- Enhanced volunteer satisfaction by implementing targeted recruitment and orientation strategies.
- Established strong relationships with community partners to identify potential volunteer opportunities and resources.
- Tracked volunteer data using specialized software, providing valuable insights for decision-making and reporting purposes.
- Coordinated large-scale volunteer events such as fundraisers or community outreach initiatives, ensuring seamless execution from planning through implementation stages.
- Served as ambassador for organization at industry conferences, networking events, or speaking engagements related to volunteering best practices.
- Managed diverse group of volunteers, providing ongoing guidance, support, and feedback to ensure optimal performance levels were maintained.
- Organized and coordinated [+50] [Presidential and Sports] community outreach events and conferences.
- Oversaw budgetary management related to the Volunteer Services Department including monitoring expenses against revenue projections
- Conducted exit interviews with departing volunteers to gain insights into program strengths and areas for improvement
- Streamlined the onboarding process for new volunteers, resulting in reduced training time and increased productivity
- Established strong relationships with community partners to identify potential volunteer opportunities and resources
- Facilitated skill-building workshops for volunteers to enhance their capabilities in various areas of service delivery
- Partnered closely with HR personnel regarding background checks as well as addressing any performance or disciplinary issues among volunteers
- Enhanced volunteer satisfaction by implementing targeted recruitment and orientation strategies
- Implemented volunteer recognition program that acknowledged hard work and dedication of individuals who consistently went above and beyond in their service to organization
- Negotiated partnerships with local businesses to secure discounts or donations for organization''s volunteer services department
- Coordinated large-scale volunteer events such as fundraisers or community outreach initiatives, ensuring seamless execution from planning through implementation stages
- Tracked volunteer data using specialized software, providing valuable insights for decision-making and reporting purposes
- Championed diversity and inclusion initiatives within volunteer recruitment efforts, fostering environment where all individuals felt welcomed and valued
- Collaborated with program staff to assess volunteer needs and match individuals with appropriate roles and tasks
- Managed diverse group of volunteers, providing ongoing guidance, support, and feedback to ensure optimal performance levels were maintained
- Improved overall efficiency of volunteer program by conducting regular evaluations and implementing continuous improvement initiatives
- Developed comprehensive volunteer management policies and procedures, ensuring consistent practices across all programs
- Improved overall efficiency of the volunteer program by conducting regular evaluations and implementing continuous improvement initiatives
- Maintained accurate records of volunteer hours completed according to regulatory requirements in order to provide accurate information on contributions made by volunteers
- Increased volunteer retention rates through regular communication, recognition events, and professional development opportunities
- Championed diversity and inclusion initiatives within volunteer recruitment efforts, fostering an environment where all individuals felt welcomed and valued
- Managed a diverse group of volunteers, providing ongoing guidance, support, and feedback to ensure optimal performance levels were maintained
Customer Service Representative
Concentrix
11.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Linguistics And Translation of English Language
Faculty of Al-Alsun
Ain Shams University 04.2001 -
Skills
Software
PowerPoint
Word
Timeline
Customer Service Representative
Concentrix
11.2023 - 04.2024
Head of Volunteers
EGY Events
03.2018 - Current
Bachelor of Arts - Linguistics And Translation of English Language
Faculty of Al-Alsun
04.2001 -
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