Akram Amer

· Manage the short-term plans for retail stores which include sales, revenue, Net Promoter Score (NPS) targets with full accountability of the area Profit and Loss (P&L).

· Execute the retail long-term business strategy of Digital stores and overall Expansion plan.

· Have full accountability for the Stores/ Area P& L responsible to achieve positive EBITDA

· Exceeded targets by building, directing and motivating high-performing sales team.

· Have full accountability to manage cost vs sales to reduce cost per transactions.

· Responsible for end-to-end operation process including all inventory inside the stores with zero variance.

· Responsible for the safety and security of all staff inside the stores with coordination of concerned teams.

· Manage branding quality and updates with concerned stakeholders.

· Manage a good relationship with all Partners.

· Manage and serve approximately 200K – 500K walk-in customers monthly in the Stores, ensuring that our customers are being managed in good manners

· Manage a diversified team of average 20" of total channel employees.

· Manage the staff performance and ensuring the best career development.

· Create new ways/approaches to best motivate staff and to create an interesting teamwork spirit.

· Empower team members to perform what is right for the business – use appropriate delegations (each in his/her strength area) to develop the team and sharpen their competitive edges.

· Promote the Vodafone way and ensure the existence of an open culture in the area across all level

· Deliver World Class Customer Experience & Exceed Expectation.

· Continues Sales Improvement Leading Channel Growth.

· Sustain high level of Operational Excellence and efficiency.

· Develop & Lead Best People Capabilities.

· Submitted reports to senior management to aid in business decision-making and planning.

· Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

· Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

· Conducted ongoing staff development to help employees achieve growth within job roles.

· Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

· Established and optimized schedules to keep coverage and service in line with forecasted demands.

Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• For exporting and manufacturing Egyptian
• Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
• Built local sales and marketing plan for each targeted district within defined territory.
• Followed through with leads to close sales over phone, in office and during external consumer engagements.
• Researched competitor marketing trends and prices using data analysis.
• Monitored product line sales and costs, compiling thorough progress reports using data analysis.