Hi, I’m
Akram El-Sherif
Head Of Program Management
Cairo
Summary
Accomplished telecommunications professional with over 22 years of industry experience. Adept at leading network management, organizational establishment, and operational excellence. Skilled in various roles such as CPM, Program Manager, Line Manager, and Operations Assurance Manager. Proven track record in process development, implementation of efficient workflows, and top-tier performance assurance. Demonstrated strategic vision, long-term planning, and a strong focus on profitability, transparency, and sustainability. Serving as Line Manager for the FM organization with L1 certification, consistently innovating organizational structures to ensure a competitive edge. Committed to driving year-over-year business growth, operational excellence, and customer satisfaction.
Overview
30
years of professional experience
8
Certificates
5
years of post-secondary education
2
Languages
Work History
Ericsson EgyptCairo
Senior Field Operations Manager
3 2023 - Current
Job overview
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Oversee operations and line management for FM organization.
- Oversaw work of 468 personnel, with 18 direct reports.
Contributed to maintenance of 99.3%+ operating efficiency on all access and core sites. - Manage delivery of FM services including CM, PM, acceptance, site management, and electromechanical services.
- Ensure contractual obligations are met and drive customer satisfaction.
- Lead business model transformation and financial performance monitoring.
- Monitor compliance with project/Company policies and standards.
- Implemented and maintained high standards of quality in all areas.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
Ericsson EgyptCairo
Head of Programs and Scope Management
04.2015 - 03.2023
Job overview
- Managed customer contracts execution (Cost, Time, and Quality) as well as service providers’ contracts to assure contractual obligations fulfilment with highest commitment level.
- Drove contractor governance committees.
- Assured highest level of customer satisfaction is granted.
- Ensured readiness of resources, training, processes, tools, and systems.
- Directed scope and program management, customer contract management, and financial forecasting.
- Pre-sales preparations and cost estimation for all sales opportunities including add-on sales.
- Created, executed, and managed financial reconciliation process ensuring financial alignments with customer's books.
- Developed delivery models and managed working capital.
- Managed billing cycle end to end including cash collection.
Ericsson EgyptCairo
Operations Assurance Manager
10.2012 - 03.2015
Job overview
- Managed Etisalat network field operations in Cairo (2400 sites)
- Focused on cost efficiency and customer satisfaction
- Built and developed leadership teams.
- Established governance, organization and management structure to meet program protocols
- Evaluated potential risks associated with client operations, offering tailored recommendations for mitigation strategies
- Established culture of continuous improvement within team by encouraging feedback and promoting open communication
- Identified opportunities for process improvement, leading to increased efficiency within department
- Supervised corrective actions and improvement plans and developed reporting mechanisms to supply briefings to management
- Established and developed key performance indicators to track progress and prepare analyses
- Demonstrated flexibility in managing diverse projects simultaneously while maintaining a high level of professionalism under pressure situations
Ericsson EgyptCairo
Access and Retention Manager
08.2011 - 09.2012
Job overview
- Led team of 19 professionals in site retention and security
- Handled commercial and legal network site issues
- Managed network expansions and contracts.
- Acted as customer interface on daily basis as SPOC for MS-Ericsson.
- Guaranteed access to all network radio sites is ensured for all field operations and Operation Center Staff on 24/7 basis.
Ericsson EgyptCairo
Site Acquisition Manager
04.2009 - 07.2011
Job overview
- Implemented Real Estate services for 1800 access sites according to business strategy.
- Monitored progress and managed project budget.
- Implemented all real estate services in alignment with business strategy, including acquisition, lease management, preliminary structural analysis, cost analysis, contract controls and renewals, lease termination, governmental relations, and expansions.
- Oversaw and managed progress of sub-contractors and in-house teams.
Provided regular progress reports, both daily and weekly, to overall program manager. - Coordinated activities with civil work and telecom installation teams.
- Collaborated with site retention team to address access-related issues.
- Interfaced with customers to ensure satisfaction and address concerns.
Managed and controlled project budget. - Conducted quality control checks on all work submissions to client.
Ericsson EgyptCairo
Customer Project Manager
02.2007 - 12.2008
Job overview
- Oversaw all activities related to project, ensuring alignment with organizational objectives and stakeholder expectations.
- Project Planning: Developed comprehensive project specifications and established detailed project plan encompassing scope, delivery timelines, quality guidelines, communication protocols, human resources, risk management, and budget allocations.
- Set strategic guidelines, processes, and strategies for all project activities, ensuring standardized practices and methodologies were followed.
- Monitored project scope, adhered to budget constraints, and ensured timely project delivery through effective time control mechanisms.
- Leveled resources and managed human resources in coordination with line manager, optimizing project performance and efficiency.
- Developed and managed relationships with suppliers and partners, ensuring alignment and support for project objectives.
- Identified, assessed, and managed risks related to all project activities, implementing mitigation strategies to minimize impact.
- Secured project progress and managed change control processes during execution phase, adapting plans as necessary to address deviations.
- Met with customer on weekly basis to present project progress, submitted revised time plans in case of deviations, and ensured client satisfaction.
- Managed all financial aspects of project, including approving subcontractor invoices and petty cash payments, in coordination with company’s financial department.
- Supported project team members in identifying opportunities to increase project value and develop additional sales initiatives.
- Provided weekly and monthly reports to program manager and top management, detailing project status, progress, and any issues requiring attention.
- Formulated and enforced quality objectives and guidelines for entire project, ensuring deliverables met or exceeded standards.
- Ensured smooth project closure and handover to customer or designated party, finalizing all project documentation and deliverables.
- Worked closely with various corporate departments (Finance, HR, Sourcing, Supply Chain, etc.) to support project activities and ensure alignment with organizational goals.
- Developed and maintained strong relationships with customers, enhancing satisfaction and fostering long-term partnerships.
- Supported site retention projects, maintaining site accessibility and key performance indicators (KPIs) to ensure ongoing operational efficiency.
Alan-Dick
Site Acquisition Manager
01.2002 - 01.2007
Job overview
- Managed site acquisition for Etisalat GSM and Telecom Egypt CDMA projects
- Promoted through various roles, culminating in Site Acquisition Manager.
Millennium Advertising & Marketing Agency
Operations Manager
01.2000 - 01.2002
Job overview
- Managed designers' team and workshop, ensured quality, and handled customer interactions.
Radiant Advertising & Marketing Agency
Production Manager
01.1998 - 01.2000
Radiant Advertising & Marketing Agency
Technical Support Engineer
07.1994 - 01.1998
Education
Alexandria UniversityAlexandria, ALX
Bachelor of Science from Mechanical Engineering
09.1989 - 05.1994
Skills
Operational planning
Operational Efficiency
Team Supervision
Training and mentoring
Sales Support
Business Leadership
Contractor Management
Program Management
KPI Tracking
Service Delivery Management
Decision-Making
Business Growth Initiatives
Excellent Communication
Customer Relations
Process Improvements
Financial Management
Certification
L1 Leadership Certification, Ericsson AB, 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Programs and Scope Management
Ericsson Egypt
04.2015 - 03.2023
Operations Assurance Manager
Ericsson Egypt
10.2012 - 03.2015
Access and Retention Manager
Ericsson Egypt
08.2011 - 09.2012
Site Acquisition Manager
Ericsson Egypt
04.2009 - 07.2011
Customer Project Manager
Ericsson Egypt
02.2007 - 12.2008
Site Acquisition Manager
Alan-Dick
01.2002 - 01.2007
Operations Manager
Millennium Advertising & Marketing Agency
01.2000 - 01.2002
Production Manager
Radiant Advertising & Marketing Agency
01.1998 - 01.2000
Technical Support Engineer
Radiant Advertising & Marketing Agency
07.1994 - 01.1998
Alexandria University
Bachelor of Science from Mechanical Engineering
09.1989 - 05.1994
Senior Field Operations Manager
Ericsson Egypt
3 2023 - Current
Personal Information
- Citizenship: Egyptian
- Date of Birth: 09/05/72
- Marital Status: Married
Leadershipprofile
- Managing customer networks and complex projects
- Building and leading successful teams
- Designing and implementing processes
- Driving continuous improvement for contractual KPIs
- Managing working capital and P&L
- Developing strategic partnerships and business initiatives
- Auditing and internal controls
- Managing accounts receivable
- Leading growth initiatives and ASP management
Awards
President’s Award - Best Service Line Manager, Ericsson RMEA, Dubai, 2016
Training
- Business Architecture Program, Sweden, 12/2015
- Advanced Consulting Skills, Sweden, 11/2015
- Budgeting and Financing, ESI, United Kingdom, 04/2014
- Leadership Core Curriculum, RMEA LCC, 10/2012 - 01/2013
- PROPS-C for Project Managers, SEMCON, Sweden, 06/2010
- Project Management Professional (PMP), AUC, Cairo, 2014
- Human Soft Skills for Project Managers, SEMCON, Sweden, 05/2010
- Printing Technologies, Sign-tech Ltd., USA
Personal Information
- Citizenship: Egyptian
- Date of Birth: 09/05/72
- Marital Status: Married
Leadershipprofile
- Managing customer networks and complex projects
- Building and leading successful teams
- Designing and implementing processes
- Driving continuous improvement for contractual KPIs
- Managing working capital and P&L
- Developing strategic partnerships and business initiatives
- Auditing and internal controls
- Managing accounts receivable
- Leading growth initiatives and ASP management
Awards
President’s Award - Best Service Line Manager, Ericsson RMEA, Dubai, 2016
Training
- Business Architecture Program, Sweden, 12/2015
- Advanced Consulting Skills, Sweden, 11/2015
- Budgeting and Financing, ESI, United Kingdom, 04/2014
- Leadership Core Curriculum, RMEA LCC, 10/2012 - 01/2013
- PROPS-C for Project Managers, SEMCON, Sweden, 06/2010
- Project Management Professional (PMP), AUC, Cairo, 2014
- Human Soft Skills for Project Managers, SEMCON, Sweden, 05/2010
- Printing Technologies, Sign-tech Ltd., USA
Personal Information
- Citizenship: Egyptian
- Date of Birth: 09/05/72
- Marital Status: Married
Leadershipprofile
- Managing customer networks and complex projects
- Building and leading successful teams
- Designing and implementing processes
- Driving continuous improvement for contractual KPIs
- Managing working capital and P&L
- Developing strategic partnerships and business initiatives
- Auditing and internal controls
- Managing accounts receivable
- Leading growth initiatives and ASP management
Awards
President’s Award - Best Service Line Manager, Ericsson RMEA, Dubai, 2016
Training
- Business Architecture Program, Sweden, 12/2015
- Advanced Consulting Skills, Sweden, 11/2015
- Budgeting and Financing, ESI, United Kingdom, 04/2014
- Leadership Core Curriculum, RMEA LCC, 10/2012 - 01/2013
- PROPS-C for Project Managers, SEMCON, Sweden, 06/2010
- Project Management Professional (PMP), AUC, Cairo, 2014
- Human Soft Skills for Project Managers, SEMCON, Sweden, 05/2010
- Printing Technologies, Sign-tech Ltd., USA