Akram Essam Eldin Abd ElFattah
Account Manager
Al Shorouk City
Summary
To work in a challenging and stimulating environment and to help enrich knowledge and help start building a promising career. To contribute towards the achievement of organizational objective by applying personal skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Account Manager
Neat Home for services (Facility management)
07.2022 - Current
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Account Manager
INO Integrated services (Facility Management)
09.2021 - 05.2022
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
Senior Sales
INO Integrated services (Facility Management)
05.2020 - 05.2021
- Achieved consistent year-over-year growth through cultivation of new business accounts while retaining existing clientele base.
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
- Managed high-performing sales team, consistently exceeding quotas and expectations.
- Established clear performance metrics for evaluating individual success within the sales team, resulting in increased accountability and motivation.
Sales Advisor
Life Home Real Estate
03.2019 - 05.2020
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
CRM
Mountain View (DMG)
11.2017 - 02.2019
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
Sales Executive
Ortinal Company
07.2015 - 07.2016
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Call Center
Vodafone Egypt
11.2014 - 05.2015
- Established and oversaw performance targets for call center associates.
- Coached call center staff through challenging customer service issues.
- Analyzed call center data and prepared reports for upper management.
- Analyzed and developed service goals for in-bound call center.
Education
Trading Diploma - English department
Ain Shams
Cairo, CSkills
Customer satisfactionundefined
Additional Information
All data furnished upon request
Place Of Birth
Cairo
Personal Information
- Date of Birth: 10/26/94
- Nationality: Egyptian
Timeline
Account Manager
Neat Home for services (Facility management)
07.2022 - Current
Account Manager
INO Integrated services (Facility Management)
09.2021 - 05.2022
Senior Sales
INO Integrated services (Facility Management)
05.2020 - 05.2021
Sales Advisor
Life Home Real Estate
03.2019 - 05.2020
CRM
Mountain View (DMG)
11.2017 - 02.2019
Sales Executive
Ortinal Company
07.2015 - 07.2016
Call Center
Vodafone Egypt
11.2014 - 05.2015
Trading Diploma - English department
Ain Shams
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