Akram Essam Eldin Abd ElFattah
Account Manager
Al Shorouk City
Summary
To work in a challenging and stimulating environment and to help enrich knowledge and help start building a promising career. To contribute towards the achievement of organizational objective by applying personal skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Account Manager
Neat Home for services (Facility management)
07.2022 - Current
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Account Manager
INO Integrated services (Facility Management)
09.2021 - 05.2022
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
Senior Sales
INO Integrated services (Facility Management)
05.2020 - 05.2021
- Achieved consistent year-over-year growth through cultivation of new business accounts while retaining existing clientele base.
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
- Managed high-performing sales team, consistently exceeding quotas and expectations.
- Established clear performance metrics for evaluating individual success within the sales team, resulting in increased accountability and motivation.
Sales Advisor
Life Home Real Estate
03.2019 - 05.2020
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
CRM
Mountain View (DMG)
11.2017 - 02.2019
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
Sales Executive
Ortinal Company
07.2015 - 07.2016
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Call Center
Vodafone Egypt
11.2014 - 05.2015
- Established and oversaw performance targets for call center associates.
- Coached call center staff through challenging customer service issues.
- Analyzed call center data and prepared reports for upper management.
- Analyzed and developed service goals for in-bound call center.
Education
Trading Diploma - English department
Ain Shams
Cairo, CSkills
Customer satisfaction
Account Servicing
Account Management
Complaint Management
Client Relationship Management
Account development
Coordinating documents
Client meetings
Additional Information
All data furnished upon request
Place Of Birth
Cairo
Personal Information
- Date of Birth: 10/26/94
- Nationality: Egyptian
Timeline
Account Manager
Neat Home for services (Facility management)
07.2022 - Current
Account Manager
INO Integrated services (Facility Management)
09.2021 - 05.2022
Senior Sales
INO Integrated services (Facility Management)
05.2020 - 05.2021
Sales Advisor
Life Home Real Estate
03.2019 - 05.2020
CRM
Mountain View (DMG)
11.2017 - 02.2019
Sales Executive
Ortinal Company
07.2015 - 07.2016
Call Center
Vodafone Egypt
11.2014 - 05.2015
Trading Diploma - English department
Ain Shams
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