Akram Yehia
Customer Service Representative
Cairo
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, adept at problem-solving and active listening. Successfully resolved complex inquiries, enhancing customer satisfaction and loyalty. Skilled in call management and data collection, I thrive in high-pressure environments, ensuring effective collaboration across departments to deliver exceptional service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Swvl
04.2022 - 10.2023
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and arabic languages.
Education
Bachelor of Science - Language Interpretation And Translation
Sadat Academy For Management Sciences
Cairo, Egypt 04.2001 -
Skills
Problem-solving
Active listening
Product knowledge
Call management
Call center experience
Customer relations
Data collection
Team collaboration
Microsoft Excel
Computer proficiency
Scheduling
Complaint handling
Timeline
Customer Service Representative
Amazon
10.2023 - Current
Customer Service Representative
Swvl
04.2022 - 10.2023
Bachelor of Science - Language Interpretation And Translation
Sadat Academy For Management Sciences
04.2001 -
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