Writing in wellness and self development filed, with two published books
Alaa Abdelrahman
Project Manager
Mississauga,Ontario
Summary
Talented team Leader highly successful at motivating teams, developing strategies, setting goals and training employees. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Confident and decisive when communicating goals and vision to succeed. Motivated to learn, grow and excel in any position.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Head of Quality Department
Ministry Of Health
Riyadh, Riyadh
09.2020 - 09.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
Member of Excellence Team
Ministry Of Health
Riyadh, - -
07.2019 - 08.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Healthcare Quality and Patient Saftey Trainer
Ministry Of Health
Riyadh, - -
05.2018 - 06.2019
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Identified and recommended staff for key positions and departments.
Telecom Family Physician
Ministry Of Health
Riyadh, - -
08.2015 - 09.2021
- Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
- Took leading role in delivery of healthcare services and regularly reviewed services to spot trends or errors.
- Collaborated with consulting physicians regarding care of patients.
- Assessed, diagnosed and treated emergency and chronic medical conditions.
- Vaccinated patients against communicable diseases such as flu, pneumonia and COVID-19.
- Instructed patients and families on medical diagnoses and treatment options.
- Documented interactions using correct format, codes and facility standards for optimal medical care.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Evaluated patient histories, complaints and current symptoms.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
- Volunteered at community health clinic to provide high quality care for low-income and indigent patients.
- Adhered to universal precautions and other appropriate infection control practices.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
Education
Master Of International Health Management - Health Management And Clinical Assistance
Arizona State University
Arizona USA 03.2020 - 05.2022
Bachelor Of Medicine And Surgery - Medicine (Pre-Medicine)
Alexandria University College of Medicine
Alexandria Egypt 09.2007 - 10.2013
Skills
Policies and procedures
Strategic planning
Schedule optimization
Verbal and written communication
Negotiation
Key Performance Indicators
Project Management
Coaching and mentoring
Operations management
Documentation and reporting
Performance improvement
Interests
Timeline
Head of Quality Department
Ministry Of Health
09.2020 - 09.2021
Master Of International Health Management - Health Management And Clinical Assistance
Arizona State University
03.2020 - 05.2022
Member of Excellence Team
Ministry Of Health
07.2019 - 08.2021
Healthcare Quality and Patient Saftey Trainer
Ministry Of Health
05.2018 - 06.2019
Telecom Family Physician
Ministry Of Health
08.2015 - 09.2021
Bachelor Of Medicine And Surgery - Medicine (Pre-Medicine)
Alexandria University College of Medicine
09.2007 - 10.2013