ALAA EBRAHIM
Junior Software Tester
Cairo
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Experience Agent
BreadFast
02.2024 - Current
- Addressed online purchase issues, late deliveries.
- Regularly achieved or surpassed team goals for customer satisfaction and call efficiency.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
Customer Service Agent
Baldiexpress
Cairo, Cairo Governorate
09.2023 - 02.2024
- Assisted numerous customers daily, maintaining a positive attitude and dedication to satisfaction.
Sales Development Representative (SDR)
GRUBTECH
11.2022 - 04.2023
- Boosted sales leads through targeted outreach and personalized follow-ups.
- Drove sales growth by establishing valuable relationships with prospects and enhancing their product comprehension.
Customer Service Agent
Homzmart
Cairo, Cairo Governorate
01.2022 - 07.2022
- Interacted with customers professionally, ensuring their experiences were positive and fulfilling.
- Assisted numerous customers daily with a positive attitude and commitment to satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor Degree of Commerce - business Information System
Helwan University
Zamalik, Egypt 09.2020 - 07.2024
Skills
- Sales and Product Promotion
- Problem Solving and Negotiation
- Microsoft Office Proficiency (Word, Excel, PowerPoint, Access)
- Internet Research and Exploration
- Complaint handling
- Upselling
Call center experience
Certification
ISTQB Foundation Level, Studying, 10/23
Timeline
ISTQB Foundation Level, Studying, 10/23
02-2025
Customer Experience Agent
BreadFast
02.2024 - Current
Customer Service Agent
Baldiexpress
09.2023 - 02.2024
Sales Development Representative (SDR)
GRUBTECH
11.2022 - 04.2023
Customer Service Agent
Homzmart
01.2022 - 07.2022
Bachelor Degree of Commerce - business Information System
Helwan University
09.2020 - 07.2024
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