Proven leader with a track record of enhancing customer satisfaction and exceeding sales targets at Elshorbagy. Leveraged human resources knowledge and sales expertise to develop high-performing teams, achieving a significant increase in revenue. Skilled in business development and employee development, fostering community relations and promoting product training.
Hi, I’m
Alaa Elgmal
Branch Manager
Cairo,Cairo
Summary
Overview
18
years of professional experience
Work History
Elshorbagy
Aswan Branch Manager
10.2016 - Current
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Elshorbagy
Director of the Department Customers Services
10.2020 - 10.2022
Job overview
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Itqan
Director of Sales
01.2015 - 10.2016
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Established pricing strategies to maintain competitive pricing and maximize profits.
Madar
Director of Sales
01.2013 - 01.2015
Job overview
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed and motivated sales team to increase revenue Number% in Timeframe.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Aseet
Supervising Senior Marketing
06.2009 - 12.2012
Job overview
- Developed comprehensive training programs for new hires, enhancing their understanding of auditing principles and techniques quickly upon joining the team.
- Increased audit accuracy by implementing data analytics tools to identify patterns, trends, and anomalies in financial data.
- Reduced risk exposure through comprehensive internal control assessments and recommendations for improvements.
- Promoted collaboration among team members by organizing regular meetings to discuss ongoing projects, challenges faced, and learnings acquired from previous engagements.
Hamza Group Aqu Therm
Sales Worker
02.2007 - 05.2009
Job overview
- Generated leads through cold calling, networking events, and social media outreach for potential sales opportunities.
- Developed strong client relationships for repeat business and customer satisfaction.
- Negotiated favorable contracts with vendors, securing excellent pricing terms for the company''s benefit.
- Conducted market research to identify trends and adjust sales strategies accordingly for improved results.
Education
Faculty of Arts Department of History Binha
Bachelor Of Arts from History Teacher Education
06.2002
University Overview
Skills
Customer service awareness
Languages
English
Intermediate (B1)
Timeline
Director of the Department Customers Services
Elshorbagy
10.2020 - 10.2022
Aswan Branch Manager
Elshorbagy
10.2016 - Current
Director of Sales
Itqan
01.2015 - 10.2016
Director of Sales
Madar
01.2013 - 01.2015
Supervising Senior Marketing
Aseet
06.2009 - 12.2012
Sales Worker
Hamza Group Aqu Therm
02.2007 - 05.2009
Faculty of Arts Department of History
Bachelor Of Arts from History Teacher Education
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