Alaa Emad

• Identified and qualified cybersecurity opportunities, aligning customer needs with optimal solutions to drive revenue growth.
• Built and nurtured strategic relationships with clients and vendors to ensure alignment on cybersecurity goals and project requirements.
• Delivered compelling technical and business-focused presentations that effectively communicated the value proposition of ICT Misr’s cybersecurity portfolio.
• Maintained deep knowledge of cybersecurity trends, the competitive landscape, and key differentiators to position solutions effectively in the market.
• Owned and managed the sales pipeline, providing accurate forecasting, and timely updates to support strategic decision-making.
• Collaborated closely with account managers, presales engineers, and technical teams throughout the sales cycle to ensure seamless execution and customer satisfaction.
• Led vendor interactions, including deal registration, pricing negotiations, and coordination of joint go-to-market initiatives.
• Prepared and submitted comprehensive tender responses, technical documentation, and cost sheets in line with procurement requirements.
• Contributed to business development efforts by identifying upsell and cross-sell opportunities within existing accounts.
• Supported post-sales activities and customer onboarding to ensure solution adoption and long-term success.

• Designed, developed, and tested IoT solutions to enhance product functionality based on business needs.
• Researched and documented system architectures and communication protocols for scalable, secure IoT deployments.
• Analyzed user needs with stakeholders, ensuring service design aligned with user-centric requirements.
• Presented product demonstrations and real-world applications to effectively convey technical value to clients.
• Proposed tailored technical solutions in customer meetings, addressing pain points and differentiating from competitors.
• Developed custom APIs for seamless integration of IoT devices with platforms and enterprise systems.
• Contributed to system integration in cloud and on-premises environments, facilitating real-time data flow.
• Led proof of concept initiatives and pilot projects to expedite IoT technology adoption within client settings.

• Identified issues and bugs in applications, updating issue tracker effectively.
• Conducted testing of new application builds and published detailed reports.
• Communicated with software team to resolve application-related issues efficiently.
• Translated customer requirements for software team, facilitating application customization.
• Provided technical support and training for new agents on application usage.
• Installed and configured software, ensuring optimal system performance.
• Monitored system and network performance, executing maintenance activities as needed.
• Led the Cairo CCC Project, implementing smart security systems in collaboration with the police and government in the new Administrative Capital, Egypt.

AI Enhanced

• Deliver specialized training for different employee groups in government sectors utilizing six technologies (IoT, AI, Big Data, Cloud, Blockchain, Digital Signature)