Alaa Esmat Khalaf
Cairo,EGY
Summary
Detail-oriented logistics and operations specialist with over 3 years of experience in export operations, order management, and last-mile logistics with a passion for learning more. Skilled in shipment sorting, data accuracy, and cross-functional coordination to ensure on-time delivery and compliance with safety and export regulations. Strong communicator with proven ability to handle 300+ daily orders and improve service performance. Certified in Salesforce Administration with a foundation in process tracking and customer experience improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Export Gateway Sorting Agent (NCG)
DHL Express Egypt
Cairo
12.2024 - Current
- Sort export shipments by destination, verify data in DHL systems, and build/load ULDs to aircraft.
- Ensure labeling/scanning accuracy and compliance with export and safety procedures.
- Collaborate with ramp and linehaul teams to prevent misroutes and delays.
Order Management - Tracking Agent
NACITA Logistics
Cairo
05.2022 - 11.2024
- Managed and organized +300 multi-client orders daily; coordinated with couriers and customers to secure on-time delivery and a smooth experience.
- Monitored exceptions (missed scans, address issues, failed deliveries) and drove fast resolution with operations teams.
- Maintained delivery performance reports and flagged recurring issues to enhance service quality.
Contact Center Representative
NSA Diagnostics Labs
Giza
03.2021 - 04.2022
- Resolved inquiries and complaints across phone, social media, and email; scheduled and followed up on home visits with customers and chemists.
- Conducted post-service surveys to capture VoC and improve service quality.
Call Center Agent
Raya CX
Cairo
11.2018 - 07.2019
- I worked as a part-time customer service agent for the Al-Borglab account.
Education
Bachelor`s Degree - Agricultural Sciences, Poultry Production
Al-Azhar University
07.2019
Skills
- Last-Mile Delivery Coordination
- Order & Shipment Tracking
- Excel & Data Reporting
- Customer Communication
- Microsoft Office Suite
- Adaptability
- Productivity
- Air Freight
- KPIs / SLAs / performance metrics
Certification
- Salesforce Certified Administrator (SCA), ALX Africa and Salesforce, 2025-04-01
- AHDO Food Safety and Quality Caliber Qualification Programmer, AHDO - Arab Health and Development Corporation
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Export Gateway Sorting Agent (NCG)
DHL Express Egypt
12.2024 - Current
Order Management - Tracking Agent
NACITA Logistics
05.2022 - 11.2024
Contact Center Representative
NSA Diagnostics Labs
03.2021 - 04.2022
Call Center Agent
Raya CX
11.2018 - 07.2019
Bachelor`s Degree - Agricultural Sciences, Poultry Production
Al-Azhar University