Google Workspace
ALAA HAMDY
Project Manager & Customer Success Executive
Cairo,C
Summary
Dynamic Project Manager skilled in overseeing complex onboarding processes and operational improvements. Expertise in customer relations and quality management, ensuring compliance and effective integration to optimize client experiences.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Success Executive & Project Manager
XPay
03.2025 - Current
- Oversaw onboarding process for complex accounts, ensuring effective technical integration and compliance through meticulous documentation review.
- Ensured compliance by meticulously reviewing client documentation during system sign-up.
- Assessed business needs of clients to align services and optimize workflow efficiency.
- Served as primary liaison between clients and internal teams, addressing complex issues to enhance client satisfaction.
- Created standardized protocols for onboarding, facilitating smoother experiences and transitions for clients.
- Led cross-functional teams to optimize payment processing workflows.
- Developed and implemented strategic initiatives to enhance customer experience.
- Analyzed market trends to drive product development and positioning strategies.
- Developed strategic initiatives to enhance customer engagement and satisfaction.
- Executed market analysis to inform product positioning and pricing strategies.
Sales Development Representative
Xpay
03.2024 - 03.2026
- Conducted market investigation to identify potential clients, enhancing lead generation efforts.
- Engaged with sales team to adjust messaging and increase conversion rates on leads.
- Collaborated with sales team to refine messaging, improving lead conversion rates.
- Leveraged CRM software to track interactions and enhance pipeline efficiency for follow-up initiatives.
- Analyzed feedback from prospects to inform product development and marketing strategies.
- Compiled reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Identified optimal products aligned with customer needs, product specifications, and applicable regulations.
- Conducted thorough market research to identify potential clients and enhance lead generation efforts.
- Engaged with prospects through targeted outreach campaigns, increasing interest in product offerings.
Team Leader & Financial Operations Director
Life Makers Foundation
08.2022 - 08.2023
- Managed campaign launches, coordinating resource management and operational reporting to streamline shift logistics and facilitate achievement reviews.
- Oversaw administrative and field operations at high-traffic venues like Maxim Mall and Cairo Festival City, ensuring compliance with operational timelines and budget targets through systematic team performance tracking.
- Led team in executing community outreach programs to enhance local engagement.
- Developed training materials and facilitated workshops for volunteer staff.
- Achieved promotion from agent to team leader in 1.5 months for outstanding project execution and operational oversight.
- Evaluated program outcomes to guide strategic planning and enhance future initiatives.
Education
Bachelor of Arts - Sociology & Anthropology
Faculty of Women, Ain Shams University
Cairo, Egypt 04.2001 -
Skills
Technical integration
Operations management
Client advocacy
Quality management
Customer relations
Client-focused
Interpersonal skills
Problem resolution
Research and analysis
Workflow planning
Software
Clickup
Timeline
Customer Success Executive & Project Manager
XPay
03.2025 - Current
Sales Development Representative
Xpay
03.2024 - 03.2026
Team Leader & Financial Operations Director
Life Makers Foundation
08.2022 - 08.2023
Bachelor of Arts - Sociology & Anthropology
Faculty of Women, Ain Shams University
04.2001 -