ALAA KHALED

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
• Provided one-on-one support to students struggling with speech-related issues, leading to notable improvements in their verbal communication abilities.
• Analyzed test results to inform treatment goals and planning
• Collaborated with multidisciplinary teams to coordinate patient care and support treatment and discharge planning.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Mentored new Speech Teachers as they transitioned into their roles, offering guidance on best practices and sharing effective teaching strategies for success in the classroom.
• Improved students' language skills by incorporating engaging activities and materials into daily lessons.

• Conducted psycho-educational evaluations of school-aged children identified or suspected of having learning or behavioral disabilities.
• Maintained detailed documentation of clinical assessments, interventions, and progress notes for accurate record-keeping purposes.
• Contributed to research projects aimed at advancing knowledge about treatments for various childhood mental health disorders.

Project management and supervision skills

• Prepare clients' data for contact
• Target monitoring
• Prepare and manage the soft and hard files.
• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities.

• Writing Scripts and managing the client's problems
• Monitoring the daily and weekly targets for each agent and the entire team.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Working in a team & cooperation.
• Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
• Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.