Alaa Mohamed
Dubai
Summary
Communications professional with over 10 years of experience in senior executive positions.Prioritized projects and multitasked effectively to achieve project goals. effective communicator with excellent teamwork ability,Seeking an Administrative, Customer Services Management, position in a modern institution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House / Communication Manager
Al Salam Community School
08.2020 - Current
- Designed a communication system that managed parents' complaints, and ensured delivered a high level of customer service.
- Managed, trained, and developed front office staff to consistently exceed individual performance KPIs.
- Arranged monthly meetings with team members to ensure parents' complaints are handled entirely/shared monthly reports with management and stakeholders.
- Arrangement of school tours and admission support.
News Reporter and Voice Over
Al Dafrah TV
07.2019 - 08.2020
- Provided Strong voice acting, in Arabic and English for commercial and IVR, and other internal and external voices.
- Collaboratively with cameramen and other members of reporting team.
- Conducted research and script writing on topics prior to broadcast
Admissions Officer /Public Relations Officer
City University
08.2015 - 08.2018
- Handled new student inquiries, and provided advice on entry requirements, fees, course structure, admissions, and enrollment procedures.
- Managed graduation ceremonies and events, Wrote press releases and other media communication.
- Maximized media coverage through tactical planning and communications.
Clients & Government Relations Manager
The Roads and Transport Authority
01.2011 - 08.2015
- Maintaining effective communications and developing strong relationships with VIP and government clients.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
AJMAN 2011 - 2016
Skills
- Customer Relations software
- Social media marketing
- Technical Skills
- Microsoft Office
- Self-Motivated
- Speechwriting and messaging
- Graphic design
Certification
- TOT Certificate - International GATD UK.
- 3 months professional Course in Customer Service.
Additional Information
- Awarded The Best Customer service performance.
- Awarded The Ideal customer service employee
Languages
Arabic
Native
English
Advanced
Timeline
Front of House / Communication Manager
Al Salam Community School
08.2020 - Current
News Reporter and Voice Over
Al Dafrah TV
07.2019 - 08.2020
Admissions Officer /Public Relations Officer
City University
08.2015 - 08.2018
Clients & Government Relations Manager
The Roads and Transport Authority
01.2011 - 08.2015
Bachelor of Art - Communication, Public Relations and Advertising, Radio & Television
AJMAN UNIVERSITY
2011 - 2016
- TOT Certificate - International GATD UK.
- 3 months professional Course in Customer Service.
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