Alaa Mohamed Elsayed
Giza
Summary
Results-driven Quality Assurance and Sales Professional with extensive experience across telecommunications and educational sectors. Experienced as a Quality Executive at Raya (Orange Account) for 1.5 years, alongside a solid 7-year background in Retail Sales and Customer Operations at Orange Egypt. Proven track record in process optimization, quality auditing, performance analysis, and team mentoring. Demonstrates strong analytical, problem-solving, and communication skills with a continuous learning mindset.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Quality Executive – Orange Account
Raya CX
02.2025 - Current
- Conducted regular quality audits and performance evaluations for customer service and sales operations on the Orange Account.
- Identified process gaps, operational bottlenecks, and compliance errors,
- Analyzed transaction data, call handling times, and quality scores to compile actionable performance reporting dashboards.
- Provided targeted feedback and coaching to team members to ensure adherence to Orange’s quality standards and key metrics.
Complaints, Follow-up & Sales Executive
3C School of Programming
05.2023 - 04.2026
- Managed customer complaints and follow-up operations for 3 years , ensuring high resolution satisfaction and customer retention.
- Served in the Sales Department for 3 months, effectively driving student enrollments for programming and AI courses.
Customer service Reseller Technical Orange Account
Orange Egypt
10.2018 - 02.2025
- Promoted to the Retail Sales Department after demonstrating exceptional performance during initial customer service operations.
- Consistently exceeded quarterly sales targets by over 20% through strategic customer engagement and upselling.
- Delivered outstanding customer support, resolving complex customer inquiries and driving branch satisfaction scores.
- Mentored and onboarded new retail sales representatives, accelerating their integration and boosting team sales productivity.
Education
Bachelor’s Degree in Commerce - Business Administration Department
Al-Azhar University
09-2026
Skills
- Quality Auditing
- Process Improvement
- Reporting
- Quality assurance
- Escalation Management & Resolution
- Problem Solving
- Mentoring & Coaching
- Communication
- Data reporting
- Customer service
- Performance reviews
Languages & Interests
Arabic
English
Turkish
Certification
- Microsoft Excel Advanced: Data Analysis, Functions, VLOOKUP, Pivot Tables & Reporting
- English Language Course: Upper-Intermediate Level (B1)
- Turkish Language Course: Intermediate Level (B1)
Custom
- Emerging Technologies & AI
- Programming Fundamentals
- Educational Podcasts
Timeline
Quality Executive – Orange Account
Raya CX
02.2025 - Current
Complaints, Follow-up & Sales Executive
3C School of Programming
05.2023 - 04.2026
Customer service Reseller Technical Orange Account
Orange Egypt
10.2018 - 02.2025
Bachelor’s Degree in Commerce - Business Administration Department
Al-Azhar University