Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alaa  Tharwat

Alaa Tharwat

giza,egypt

Summary

Experienced financial professional with expertise in SWIFT operations, KYC regulations, and navigating complex regulatory environments. Proficient in investment strategy development, financial forecasting, and foreign currency operations, with a strong track record in cash flow management and budget administration. Adept at fostering client relations and optimizing retail banking systems to drive operational efficiency. Committed to leveraging financial market insights to support strategic growth objectives.

Seasoned Senior Banker with knack for transforming underperforming teams into top achievers. Enhanced client satisfaction and retention through strategic financial solutions and streamlined operations. Known for fostering collaborative environments and driving profit growth through innovative strategies.

Driven and analytical professional with talent for financial analysis and strategic planning. Brings strong communication skills and keen understanding of market trends, combined with expertise in risk management and client relations. Poised to deliver impactful financial solutions and drive growth in representative for national bank of Egypt role.

Seasoned professional in banking sector, bringing forward focus on strategic planning and client relationship management. Capable of driving business growth and improving operational efficiency with skills in portfolio management and risk mitigation. Committed to fostering positive team environments and delivering high-quality client service.

Offering strong foundation in financial analysis, relationship management, and strategic planning. Knowledgeable about risk assessment and customer service excellence, with focus on clear communication and teamwork. Ready to use and develop analytical, leadership, and problem-solving skills in representative for national bank of Egypt role.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Senior Banker

Relation Manger Platinum customer service
Dokki, Giza
08.2022 - Current
  • Implemented regulatory compliance measures for avoiding potential fines and penalties.
  • Drove improvement in customer satisfaction by streamlining banking processes.
  • Provided expert investment advice to strengthen client portfolios.
  • Streamlined back-office operations, optimising resource allocation.
  • Identified and mitigated risk for maintaining bank's financial stability.
  • Promoted the bank's services leading to increased sales figures.
  • Built solid relationships with high net-worth clients to enhance loyalty.
  • Developed new banking products, enhancing customer experience.

Call centre supervisor

supervisor
6th of October City, Giza
07.2016 - 05.2022
  • Led training sessions for new recruits to enhance their communication skills.
  • Improved customer satisfaction by implementing efficient call handling techniques.
  • Promoted a culture of continuous learning within the team, encouraged participation in skill enhancement programmes.
  • Managed escalated customer complaints, resolved issues promptly and professionally.

Education

Bachelor of Business Administration - accounting

Faculty Of Commerce English Section
Cairo University , Cairo Governorate
06.2012 - 06.2016

Stock Market

Egyptian exchange market
Cairo, Cairo Governorate
11.2014 - 12.2014

Certificate of Higher Education - English Course

Berlitz
Cairo, Cairo Governorate
01.2015 - 04.2016

Certificate of Higher Education -

ICDL
Cairo, Cairo Governorate
02.2013 - 10.2013

Skills

  • SWIFT operations familiarity
  • KYC regulations adherence
  • Regulatory environment proficiency
  • Investment strategy development
  • Financial market navigation
  • Foreign currency operations
  • Retail banking systems
  • Financial Forecasting
  • Client relations
  • Cash flow management
  • Budget administration

Timeline

Senior Banker

Relation Manger Platinum customer service
08.2022 - Current

Call centre supervisor

supervisor
07.2016 - 05.2022

Certificate of Higher Education - English Course

Berlitz
01.2015 - 04.2016

Stock Market

Egyptian exchange market
11.2014 - 12.2014

Certificate of Higher Education -

ICDL
02.2013 - 10.2013

Bachelor of Business Administration - accounting

Faculty Of Commerce English Section
06.2012 - 06.2016
Alaa Tharwat