Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Alain Issa

Alain Issa

Sales And Business Development Manager At International For Lighting
Cairo,C

Summary

Accomplished Manager of Business Development and Sales at International For Lighting And Commercial Agencies, adept in market research and relationship building. Increased sales revenue through strategic plans and strong client relationships. Proven track record in achieving sales goals and fostering long-term growth. Skilled in sales presentations and client relations, demonstrating exceptional time management and attention to detail.

Overview

13
13
years of professional experience
5
5
Languages

Work History

Manager of Business Development and Sales

International For Lighting And Commercial Agencies
09.2015 - Current
  • Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Working closely with manufacturers abroad and maintaining a strong relationship with them
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.

System Engineer Analyst

Dell EMC
01.2013 - 08.2015
  • Working as Presales engineer in the Center of Excellence (COE) Egypt which provides storage solutions services for EMEA region; in the pre-sales department as a System Engineer Analyst.
  • In my sub team, I provide
    services for Italy, France, Germany and Russia.
  • In pre-sales, we receive different requests from the customers; that
    can vary from quoting to tech help-desk to technical drawings and
    even sizing the customer’s current array.
  • Deep experience in quoting, technical experience in the
    different products offered by EMC2 and also sizing. I am specialized
    in a product called “SYMMETRIX”, which is a storage product with
    high technology. Also certified in the “Information Storage
    Management” Course.
  • A challenging job, as the request sent is eligible to a Service Level
    Agreement (SLA) which is 6 hours, and we shall reply to the customer
    before exceeding the SLA.

Core Settings and Branches Transaction

Credit Agricole Bank
01.2012 - 01.2013
  • Part of the team that helped in implementing an advanced banking system called “Flex Cube".
  • Specialized in Core, Current Account and Saving Accounts (CASA)
    and Retail Teller Modules.

Call Center Agent

Teleperformance Egypt
05.2011 - 11.2011

Worked as a call center agent for an account called "WIND". Receiving outbound calls from CANADA.

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Giving ultimate support to clients in french, Italian and English languages

Education

Bachelor of Business Information Systems - Business Informatics

German University in Cairo
New Cairo, Egypt
04.2001 -

High School Diploma -

College De La Sainte Famille
Cairo, Egypt
04.2001 -

Skills

  • Sales Presentations
  • Market Research
  • Direct Sales
  • Active Listening
  • Task Prioritization
  • Attention to Detail
  • Relationship Building
  • Time Management
  • Client Relations

Interests

Timeline

Manager of Business Development and Sales

International For Lighting And Commercial Agencies
09.2015 - Current

System Engineer Analyst

Dell EMC
01.2013 - 08.2015

Core Settings and Branches Transaction

Credit Agricole Bank
01.2012 - 01.2013

Call Center Agent

Teleperformance Egypt
05.2011 - 11.2011

Bachelor of Business Information Systems - Business Informatics

German University in Cairo
04.2001 -

High School Diploma -

College De La Sainte Famille
04.2001 -
Alain IssaSales And Business Development Manager At International For Lighting