Alber Antonious

• Instituted performance metrics, regularly tracking progress towards company objectives.
  Developed and refined SLAs and KPIs, driving baggage operation excellence.
  Crafted in-depth reports to guide senior leadership in strategic decision-making.
  Championed data-driven methodologies to elevate operational efficiency.
  Vigilantly tracked service delivery metrics, promptly addressing compliance issues. enhanced the travel time by 25% and reduced the lost track by 10%.

• Offer, implement and follow up the required enhancement for the workflow and SOPs as per and beyond the contractual obligations with clients.
  Reporting and managing any safety or operational obstructions and guiding the teams of 80 personnel average per duty.
  Prepared Internal Departments SLA, enhanced the cross-department communication.
  Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

"From shift supervisor up to Operations Manager"

Established baggage service department and achieved goals by developing and executing strategic plans and performance metrics including design and implementation of SOP, OCPs.
Generated insightful reports for decision making related to systems and staff productivity and accuracy.
Daily performance analysis for 40 personnel and handling of 40,000 bags.
Periodic engagement with stakeholders for the real time mitigation of operational issues.
Provided training for airlines staff for usage of BHS in Cairo Airport for 60 personnel reduced human errors by 25%.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions including update of fallback plans.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness and reduce MTTR and breakdowns by 20%.
Handled operational issues in an adequate and timely manner.
Have been awarded several times for the best Performance by Frankfurt Airport AG - as Cairo Airport operator.

• Handled day-to-day accounting processes to drive financial accuracy.
  Product distribution's planning between factory, warehouses, and customers.
  Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
  Trained 3 new team members for department activities.