Summary
Overview
Work History
Education
Skills
Timeline
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Alberto adel

Cairo,Egypt

Summary

A Software Developer with entry-level experience, specializing in user interface design, application development, backend ,Api using Django, and continuous improvement. Adept at identifying opportunities to enhance the user experience and develop new features to improve app functionality.

Overview

8
8
years of professional experience
17
17
years of post-secondary education
2
2
Languages

Work History

system Analyst Specialist

National Bank of Egypt
Cairo
09.2019 - Current
  • To provide support for users in the use of a range of specialist digital design software packages including core banking systems on PC Platforms
  • To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals’
  • To ensure that resources within the IT suites are supported through the development of printed and online instructional material to reduce call rates and enable users to become more self-sufficient
  • To deliver where required inductions and basic training in the use of IT facilities and services provided by IT
  • To manager loan equipment that is available for loan staff
  • Operating a booking system and reservation system for these items and maintain an inventory

Customer Service Representative

Vodafone UK
Giza
09.2017 - 06.2018
  • I was handling Vodafone customers with their monthly bills and their Tarif , helping them to understand any Issue regarding their Bills

Telesales Representative

Centro Global Solutions, Helwan
04.2015 - 03.2016
  • I was a responsible for selling medical equipment over the phone globally handling seniors customers all over the world , and checking if the customers are eligible to receive this equipment covered by their
  • Health insurance

Education

Bachelor of Science - Computer Science, General Studies

Akbar el yom academy
09.2014 - 05.2018

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Ahmed essmat language school
09.2000 - 05.2014

Skills

MySQL

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Timeline

system Analyst Specialist

National Bank of Egypt
09.2019 - Current

Customer Service Representative

Vodafone UK
09.2017 - 06.2018

Telesales Representative

Centro Global Solutions, Helwan
04.2015 - 03.2016

Bachelor of Science - Computer Science, General Studies

Akbar el yom academy
09.2014 - 05.2018

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Ahmed essmat language school
09.2000 - 05.2014

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Alberto adel