ALEXANDRA ROSHDY SOLIMAN
Cairo,Cairo
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Back Office Specialist, CFM
Lufthansa Airlines
02.2026 - Current
- Promptly received and forwarded incoming communications, such as emails and letters.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Paid attention to detail while completing assignments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
Back Office Specialist
Microsoft
08.2025 - 01.2026
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow of the Unified premium customers B2B and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone.
- Generated reports to track performance and analyze trends.
Bilingual Internal Customer Support
FLAIRSTECH
Cairo, Cairo
09.2024 - 07.2025
- Delivered assistance in both English and French through various communication channels.
- Organized client meeting logistics.
- Managed recruitment lifecycle, ensuring smooth transition from vacancy identification to interview follow-up.
Customer Service Representative
Teleperformance
Cairo, Cairo
09.2021 - 09.2024
- Provided customer service support to Canadian clients through Account Freedom's French department.
- Involved in overseeing operations within a diverse international account of more than 50 individuals.
- Provided detailed guidance on billing processes and facilitated payment setups.
- Effectively partnered with other teams to develop solutions that ensured 95% customer satisfaction and maintained high ratings.
- Ensured technical and troubleshooting accuracy in support cases.
- Facilitated customers to navigate complex solutions effectively.
French Language Teacher
Sainte Anne School
Cairo
10.2020 - 06.2021
- Instructed Middle Kindergarten students.
- Created lesson plans following curriculum objectives.
- Created customized lessons by analyzing individual student needs based on background reviews.
- Leveraged videos, lectures, and discussions to enhance student engagement in classroom settings.
- Formulated and analyzed exams, leading to 90% success rate among students while managing exceptional cases.
- Tailored learning assistance to accommodate varying student requirements.
- Evaluated student knowledge via assessments.
Visa Executive
Travel Choice
cairo
06.2018 - 07.2018
- Handled submission of visa applications.
- Verified critical documents including financial statements, passports, and invitation letters.
- Achieved 95% approval rate by ensuring compliance with the destination country's visa requirements, such as Singapore.
- Liaised with clients about visa application processes.
Education
Bachelor of Arts - Tourism Guide French
AIN SHAMS UNIVERSITY
01.2020
Skills
- MS Office
- Communication Skills
- Documentation and reporting
- Multilingual proficiency
Languages
Arabic
French
English
Personal Information
Marital Status: SINGLE
Hobbies and Interests
- Traveling
- Reading
- Drawing
- Tennis
- Rowing
- UI&UX Design
Timeline
Back Office Specialist, CFM
Lufthansa Airlines
02.2026 - Current
Back Office Specialist
Microsoft
08.2025 - 01.2026
Bilingual Internal Customer Support
FLAIRSTECH
09.2024 - 07.2025
Customer Service Representative
Teleperformance
09.2021 - 09.2024
French Language Teacher
Sainte Anne School
10.2020 - 06.2021
Visa Executive
Travel Choice
06.2018 - 07.2018
Bachelor of Arts - Tourism Guide French
AIN SHAMS UNIVERSITY