Alhassan Maarouf
01009059224
Cairo,Egypt
Summary
Retention and sales-focused specialist with 3+ years experience driving customer loyalty and revenue growth across U.S. and German markets. Proven track record on Verizon’s STAR Team, repeatedly doubling sales targets through persuasive communication and effective objection handling. Skilled at converting cancellations into retained accounts and creating additional value through upsells. C1 English and B2+ German with a confident, professional presence in client-facing roles.
Overview
3
3
years of professional experience
Work history
German travel Advisor
IGT solutions
Cairo, Egypt
2025.04 - 2025.08
- Supported German-speaking business clients with bookings and modifications for flights, hotels, and transport services.
Identified revenue opportunities by recommending add-ons and premium travel options.
Maintained high client satisfaction through accurate billing and proactive communication.
Resolved issues swiftly to enhance client loyalty and retention.
Operated within a KPI-driven environment prioritizing quality and efficiency.
Technical support
comcast
Cairo, Egypt
2025.01 - 2025.04
Safeguarded revenue by resolving TV, internet, and landline issues effectively.
Cross-sold eligible services such as upgraded plans and additional phone lines during calls.
Consistently met sales contribution targets associated with technical issue resolutions.
Utilised value-based communication to transform customer dissatisfaction into loyalty.
Implemented structured CRM processes to improve first-call resolution and decrease repeat contacts.
Customer Solutions Specialist
Teleperformance
Cairo, Egypt
2023.04 - 2025.01
- Prevented account cancellations, safeguarding revenue by retaining customers at risk of termination.
- Exceeded revenue KPIs, doubling sales targets via upselling devices and services.
- Recognised as Best Communicator among non-native speakers.
- Managed performance-critical KPIs: revenue value, save rate, call quality, and compliance standards.
- Used to take from 20 to 30 calls per day
Education
information systems
Higher institute for advanced studies
Cairo, Cairo Governorate, Egypt 2020.10 -
Skills
- Communication - Excellent
- Leadership skills - Excellent
- Always Learning
- CRM - Excellent
- Sales oriented
Sales target achievement
Successful up-selling
multilingual
Languages
English - C1
German B2+ - B2
Arabic - C2
Accomplishments
• Awarded for 365+ days of strong performance in retention operations — reliability and consistency in a high-pressure environment
• Selected for Wave 1 launch team at the Comcast Cairo site, demonstrating trust and high performance from the start
Characteristic
- Highly driven and continuously seeking opportunities to learn and grow.
- Deeply motivated to grow in the technology field, continuously expanding my skills to deliver high-value solutions and long-term success.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
German travel Advisor
IGT solutions
2025.04 - 2025.08
Technical support
comcast
2025.01 - 2025.04
Customer Solutions Specialist
Teleperformance
2023.04 - 2025.01
information systems
Higher institute for advanced studies
2020.10 -