Alhassan Maarouf

• Supported German-speaking business clients with bookings and modifications for flights, hotels, and transport services.
  Identified revenue opportunities by recommending add-ons and premium travel options.
  Maintained high client satisfaction through accurate billing and proactive communication.
  Resolved issues swiftly to enhance client loyalty and retention.
  Operated within a KPI-driven environment prioritizing quality and efficiency.

Safeguarded revenue by resolving TV, internet, and landline issues effectively.
Cross-sold eligible services such as upgraded plans and additional phone lines during calls.
Consistently met sales contribution targets associated with technical issue resolutions.
Utilised value-based communication to transform customer dissatisfaction into loyalty.
Implemented structured CRM processes to improve first-call resolution and decrease repeat contacts.

• Prevented account cancellations, safeguarding revenue by retaining customers at risk of termination.
• Exceeded revenue KPIs, doubling sales targets via upselling devices and services.
• Recognised as Best Communicator among non-native speakers.
• Managed performance-critical KPIs: revenue value, save rate, call quality, and compliance standards.
• Used to take from 20 to 30 calls per day