Alhusseiny Abdrabo

As an Online Reputation Manager, I enhance the online presence of governmental institutes in Dubai by managing their social media pages and implementing effective strategies for reputation management. My responsibilities include preparing periodic performance reports that analyze engagement metrics. I also monitor the effectiveness of social media campaigns, providing insights for improvement, and track online sentiment to respond promptly to inquiries, thereby maintaining a positive image for the institutes.

As a Community Administrator, I am responsible for fostering a positive and engaging community environment while managing various operational tasks. My key responsibilities include:

- Onboarding and Offboarding: Facilitate the seamless onboarding and offboarding processes for community members, ensuring a smooth transition and positive user experience.
- Client Cancellations: Manage client cancellation requests with empathy and professionalism, analyzing feedback to identify areas for improvement in service delivery.
- Community Access Requests: Oversee and process community access requests, ensuring that members have the appropriate permissions and resources to engage effectively.
- Knowledge Base Coaching: Act as a coach for the knowledge base, guiding users in utilizing available resources and contributing to content development to enhance community support.

• Analyzed customer behavior and data to identify trends and develop customer retention strategies.
• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Built constructive customer relationships to improve loyalty and recommendations.