Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Personal Information
Languages
Timeline
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Ali Abdellah Ali

Ali Abdellah Ali

Cairo

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

concentrix ( HSBC Dubai account )
Smart Village
11.2024 - 05.2025
  • Assisted customers with account inquiries and transaction issues.
  • Educated clients on banking products and services available.
  • Resolved customer complaints through effective communication techniques.
  • Processed customer requests accurately and efficiently using CRM software.
  • Collaborated with team members to improve service delivery standards.

Customer Service Associate

Amazon.com
Cairo
10.2019 - 10.2024
  • Resolved customer inquiries and complaints efficiently as a front-line agent.
  • Coordinated with support departments to address escalated issues promptly.
  • Conducted analysis and reporting for Souq.com customer service operations.
  • Provided onboarding assistance and floor support for new hires.
  • Contributed to quality assurance initiatives and team performance metrics.
  • Performed support tasks, including call investigations and data mining.
  • Act as a team leader for the last 3 months.

Sales Supervisor

AL AQSA FOR TRADING (COMMERCIAL AGENCIES IN PAINTING FAILED)
02.2015 - 08.2019
  • Supervised daily sales operations for commercial painting products and services.
  • Trained new sales staff on product knowledge and customer service techniques.
  • Managed inventory levels, ensuring timely restocking of popular items.

Salesman

AL AQSA FOR TRADING (COMMERCIAL AGENCIES IN PAINTING FAILED)
01.2013 - 01.2015
  • Educated customers on product features and technical details to highlight benefits.
  • Performed administrative tasks including order entry, invoicing and filing paperwork.

HR Specialist

Travco Group
09.2008 - 10.2012
  • Assisted in onboarding new employees and ensured completion of necessary documentation.
  • Responded to employee inquiries regarding policies, benefits, and workplace issues.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
  • Monitoring employee attendance, departure, and leave to ensure a smooth workflow, and review salaries.

Education

Faculty of law - Law

Cairo University
06-2005

Skills

Skills

  • Microsoft Office (Word, PowerPoint, Outlook, Access)
  • Excel (Fast formulas, Pivot Tables)
  • Microsoft Project
  • Data analysis and reporting
  • Back-office tools: Freshdesk, OneLogin, UNO, CC

Hobbies and Interests

  • Walking
  • Football
  • Karate
  • Reading
  • Music
  • Traveling
  • New experiences

Personal Information

  • Date of Birth: 08/15/84
  • Marital Status: Married

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

concentrix ( HSBC Dubai account )
11.2024 - 05.2025

Customer Service Associate

Amazon.com
10.2019 - 10.2024

Sales Supervisor

AL AQSA FOR TRADING (COMMERCIAL AGENCIES IN PAINTING FAILED)
02.2015 - 08.2019

Salesman

AL AQSA FOR TRADING (COMMERCIAL AGENCIES IN PAINTING FAILED)
01.2013 - 01.2015

HR Specialist

Travco Group
09.2008 - 10.2012

Faculty of law - Law

Cairo University

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Ali Abdellah Ali