Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ali Alifa

Customer Service Representative
Cairo

Summary

Motivated and customer-focused professional with a strong foundation in marketing, supported by a degree in the field and recent completion of an E-commerce and Digital Marketing course. Over 2 Years of experience as a Customer Service Specialist has equipped me with excellent communication, problem-solving, and client relationship skills—highly transferable to marketing roles. Passionate about digital engagement, brand storytelling, and data-driven strategies, and now seeking to apply my academic background and hands-on experience to a dynamic marketing position.

Overview

9
9
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Customer Service Representative

Teleperformance
09.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Reservation Agent

Pier88
09.2021 - 08.2022
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Assistant

Tchad Embassy
10.2016 - 02.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Education

Bachelor of Administration - Marketing Management And Research

Arab Academy of Science And Technology
Cairo, Egypt
04.2001 -

Skills

Problem-solving

Active listening

Critical thinking

Microsoft Excel

Customer relationship management (CRM)

Technical support

Communication skills

Time Management

Product knowledge

Certification

Tier2 top performer

Timeline

Google e-commerce and digital marketing

06-2025

Tier2 top performer

01-2025

Customer Service Representative

Teleperformance
09.2023 - Current

Reservation Agent

Pier88
09.2021 - 08.2022

Assistant

Tchad Embassy
10.2016 - 02.2018

Bachelor of Administration - Marketing Management And Research

Arab Academy of Science And Technology
04.2001 -
Ali AlifaCustomer Service Representative