Ali Ayman
Alexandria
Summary
Dynamic and detail-oriented professional with experience at Credit Agricole Egypt, excelling in high-volume transactions and customer service. Proven ability in fraud detection and problem-solving, enhancing customer loyalty through effective conflict resolution. Recognized for maintaining professionalism under pressure while ensuring regulatory compliance and accuracy in financial records.
Overview
2
2
years of professional experience
Work History
Bank Teller
Credit Agricole Bank Egypt
10.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Credit Agricole Bank Egypt
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Accounting - Accounting And Finance
Alexandria University
Alexandria06.2019
Skills
- Attention to detail
- Professionalism and courtesy
- Decision-making
- Regulatory compliance
- Fraud detection
- Time management
- Problem-solving
Timeline
Bank Teller
Credit Agricole Bank Egypt
10.2023 - Current
Customer Service Representative
Credit Agricole Bank Egypt
03.2023 - 10.2023
Bachelor Of Accounting - Accounting And Finance
Alexandria University
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