Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ali Barakat

Executive Sales Operation At City Edge Development
Cairo,New Cairo

Summary

Adept at driving operational efficiency, I excelled as a Sales Operations Executive at Sales Operations, where I spearheaded sales and marketing campaigns, significantly enhancing CRM system accuracy. My expertise in project management and my ability to foster interdepartmental collaboration have been pivotal in streamlining processes. With a keen focus on customer satisfaction and a proficiency in Excel and Outlook, I consistently deliver results beyond expectations.

Overview

2
2
years of professional experience
3
3
Certifications
1
1
Language

Work History

Sales Operations Executive

City edge development
New cairo, Cairo
05.2023 - Current
  • Assist in the monitoring, processing, distribution, reassignment, and account identification of leads and orders that route from various sources such as email campaigns, advertisements, webinars, and events including updating records in the CRM system.
  • Work with Sales and Marketing teams in generating new ideas for sales campaigns, developing and supporting both the email and telesales campaign process including requesting data, segmenting data, integrating results into a campaign management application, creating lead types, and analyzing post-campaign results to support marketing and sales campaign planning and forecasting.
    Provide administrative support to the Sales and Marketing teams on many strategic initiatives including managing project lists, managing email lists, managing data requests, setting up meetings, and training sales teams to ensure effective and timely receipt of all deliverables.
    Ensure that the sales process is carried out according to Policy, Procedures, and all Regulations.
    Act in a pivotal role between the sales department and all other departments.
    Ensure a smooth sales experience for Customers.
    Responsible for the customer database update.
    Responsible for all the necessary procedures for document control and archiving process.
    Responsible for all Refund and cancelled cheques to be delivered to the entitled customers.
    Review and reply to all CIL emails daily according to up-to-date policies.
    Responsible for all Upgrade, downgrade, consolidated, and cancellation cases in coordination with the Customer Relations department.
    Provide sales representatives with troubleshooting assistance for customer orders, account statuses, and relevant problems.
    Responsible for preparing broker's claims, in addition to broker's database.
    Review and initials of the finance department are required before the signature process by the authorized employees (Sales Operations Manager, Finance Manager, CCO, CFO, CEO)
  • Review all prepared customer's and broker's contracts with their information, before and after the signatures process.
  • Review the contract before the client's signature to eliminate any errors.
  • Inform the sales representative of the unit availability.
    Support sales representative with all needed procedures to reserve a unit.
  • Verify all paperwork is complete and accurate after receiving it from the Sales representative.
  • Finalize all daily deals including Reservation Forms, contracts, cheques, and validated receipts then deliver them directly to the finance department to be ready for the final next step.
  • Monitor all rules, policies, and regulations are followed and implemented successfully before and after any deal.
  • Support the sales department in its daily workflow and sales information analysis through different channels.
    Receive cancellation requests for reserved and contracted units and validate the presented documents.
  • Update all Sales Operations records on the CRM system.Ensure the sales process is carried out according to Policy, Procedures, and all Regulations.Review all prepared customers' and brokers' contracts with their information, before and after the signatures process.Review the contract before the client's signature to eliminate any errors.Inform the sales representative of the unit availability.Support sales representative with all needed procedures to reserve a unit.Verify all paperwork is complete and accurate after receiving it from the Sales representative.Perform any additional tasks as requested according to the company's policies and procedures.

Education

Good - Finance And Marketing

Future University - FUE
New Cairo
06.2022

Skills

The Sales Operations Executive plays a pivotal role in supporting the sales team and customer service departments This position ensures the smooth execution of daily sales operations, providing essential administrative support and acting as a key point of reference for internal teams The role focuses on planning, coordinating, and managing sales activities to drive efficiency and support business growth Provide administrative support for daily sales operations The Sales Operations Executive plays a vital role in supporting the sales and customer service teams by ensuring the smooth execution of daily sales operations This role serves as a key point of reference for internal teams, overseeing the accurate entry and updating of all sales operations activities in the CRM system The position focuses on planning, coordinating, and managing sales initiatives to drive efficiency and support business growth Act as a liaison between the sales team, customer service team, and other internal departments Assist in the planning, execution, and tracking of sales initiatives and campaigns Maintain and update sales documentation, records, and reports Support process improvement efforts to enhance operational efficiency Ensure timely communication and follow-up on sales activities

undefined

Certification

Excel and outlook from Microsoft

Timeline

Sales Operations Executive

City edge development
05.2023 - Current

Excel and outlook from Microsoft

01-2022

HSBC Bank

01-2022

Bank Misr

01-2021

Good - Finance And Marketing

Future University - FUE

Similar Profiles

CREATE PROFILE
Ali BarakatExecutive Sales Operation At City Edge Development