ALI EL MASRY

• Do the face to face meetings with clients presenting different projects all over Egypt and determine clients' needs and financials abilities to propose solutions that suit them & Consulate clients and help them choose the best option from available alternatives according to their requirements and budget.
• Real Estate Property Advisor ( Part-time ) Archrete

( From May 2021 till Nov 2021 )

• Ensure that all customer requests and inquiries are well handled & Ensures compliance with all banking laws.
• Handling all daily activities with higher level of quality.
• Participated in created New Mobile Banking scenarios.
• Participated in the New Smart Wallet Application.

• Receiving wealth, Private wealth and exclusive wealth customer's complaints on a daily basis.
• Follow-up with all the concerned departments to resolve these complaints as soon as possible.
• Follow-up with customers who have complaints to ensure that their complaint solved.
  

• Monitor the social media channels, Assist with the planning of marketing strategies to help drive traffic and engagement to the website and Produce content for social media channels.

• Handling customer inquiries.
• Manage and resolve customer complaints through telephone and by email to satisfy the customer needs.
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services.