Summary
Overview
Work History
Education
Skills
Timeline
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Ali Elshazly

Ali Elshazly

Zagazig

Summary

Dynamic B2B Customer Care Representative with a proven track record at AIESEC, enhancing client satisfaction through tailored solutions and proactive follow-ups. Skilled in problem-solving and effective communication, I foster strong relationships that drive repeat business while maintaining accuracy in all transactions. Adaptable and calm under pressure, I excel in delivering exceptional customer service.

Overview

3
3
years of professional experience
3
3
Languages

Work History

B2B Customer Care Representative

AIESEC
02.2024 - 08.2025
  • Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements.
  • Collaborated closely with sales teams to provide pre-sales support including product demos, pricing inquiries, or custom solution development for potential clients.
  • Conducted regular follow-up calls with clients to ensure their ongoing satisfaction with products or services and proactively identify any potential issues before they escalate.
  • Maintained a high level of professionalism and empathy when dealing with challenging customer situations or complaints, ensuring satisfactory resolutions were achieved for both the client and the company.

Cashier Manager

Buffalo BURGER
06.2022 - 12.2022
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Education

Bachelor of Arts - Spanish Language And Literature

Zagazig University , Faculty Of Arts
Zagazig, Egypt
07-2025

Skills

Client onboarding

Call handling

Teamwork and collaboration

Problem-solving

Customer service excellence

Calm under pressure

Excellent communication

Time management abilities

Adaptability and flexibility

Timeline

B2B Customer Care Representative

AIESEC
02.2024 - 08.2025

Cashier Manager

Buffalo BURGER
06.2022 - 12.2022

Bachelor of Arts - Spanish Language And Literature

Zagazig University , Faculty Of Arts

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Ali Elshazly