IBM Business Automation Workflow
Ali Hamada
Business Process Management Consultant
Cairo,Egypt
Summary
Multitasking Business Process Consultant supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 10 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
10
10
years of professional experience
Work History
BPM/CRM Consultant
IBM
Egypt
02.2015 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Performed audits, reviews and negotiation support as requested by programs, customers and company management.
- Supported financial forecasting, report preparation and annual operating plan development through targeted advice and collaboration.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Tested programs and databases to identify issues and make necessary modifications.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Led multiple workstreams, applications or deliverables.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Tuned systems to boost performance.
- Translated technical concepts and information into terms parties could easily comprehend.
- Integrated new interface elements to enterprise applications, prioritizing ease-of-use factors.
Java Developer
DirectFN
Egypt
04.2014 - 02.2015
- Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.
- Reviewed code and debugged errors to improve performance.
- Optimized web assets for speed and performance.
- Adjusted design parameters to incorporate new features.
- Determined coding requirements for specialized scripts.
Education
Bachelor of Science - Software Engineering
Faculty of Computers & Information Systems
Helwan University, Egypt05.2013
Skills
- Business Process Analysis
Business Process Reengineering
Problem-Solving
Workflow Optimization
Workflow Development
Business Analysis
Software Development
Negotiation and Persuasion
Requirements Gathering
API Integration
Software
Blueworks Live
Aris
Siebel CRM
Languages
English
Arabic
Timeline
BPM/CRM Consultant
IBM
02.2015 - Current
Java Developer
DirectFN
04.2014 - 02.2015
Bachelor of Science - Software Engineering
Faculty of Computers & Information Systems
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