Ali Hassan

Built and managing telecommunication teams to install and maintain Ericsson, Huawei, Nokia and ZTE equipment in Vodafone and Etisalat networks.

Built and managing power teams to install Perkins, Cummins, Mitsubishi, ans several types for generators kind to Vodafone and Etisalat networks.

Daily, weekly and monthly plan, update and progress for pervious customers.

Human resources improving and organizing with high professional mentality.

Stock holders targets achievement according to organization strategic .

Communicate organization department and lead to organization plan.

• Collaborated with cross-functional teams to achieve project goals efficiently and harmoniously.
• Accelerated problem resolution by creating an environment conducive to open dialogue between team members.
• Reduced project completion times through effective delegation and resource allocation strategies.

Managing Etisalat NOC front office area and open, close work orderS for maintenance teams overall Egypt, and handle Huawei system MOS 7000 .

Customer feedback by TT Closing, emails, calls and reports.

Sites critical cases update.

Managing ans improve NOC members skills to handling the maintenance teams.

Organizing and monitoring teams plan on daily bases to high covering sites cases with professional mentality.

PM (Preventive maintenance) Sites monthly plan for telecom and power works on monthly plan.

Distribute teams monitoring to ensure covering sites in professional ways and according to SLA.

• Implemented staff training programs, improving employee performance and team cohesion.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Created, prepared, and delivered reports to various departments.

Lead and manage call center team to handling and manage field maintenance team for Etisalat network for 1200 sites for CM and PM tasks over all Egypt with service level agreement and throwing huawei vendor with professional teams using compact healthy and safety system, Using MOS7000 Huawei system to open and close trouble tickets and work orders, supporting by calls, emails and SMS.

Follow SLA (Service level agreement) to finish several alarms and maintain all sites kind from normal, VIP and HUB Sites.

Professional feed back and reports To Etisalat on daily, weekly and monthly bases.

• Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
• Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.

• Coordinate field maintenance teams throwing Huawei team stuff.
• Etisalat complains handling for TT/WO according to due time determined .
• Developed and delivered training programs to enhance the skills of maintenance technicians, resulting in increased productivity.
• Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to drive professional growth.
• Managed a team of technicians, providing clear direction and fostering a positive work environment to achieve high levels of performance and job satisfaction.
• Established strong relationships with suppliers and vendors, negotiating favorable pricing and delivery terms for parts and equipment.