ERP System For Meal Prep Subscription
Ali Mohamed Ali
Operation Manager
Cairo
Summary
Dynamic leader with a proven track record at Low Calories Healthy Food, enhancing operations and customer satisfaction through strategic planning and process improvements. Skilled in operations management and fostering teamwork, I've driven productivity increases and cost reductions. Approach balances rigorous business development with effective leadership training, achieving notable revenue growth and operational excellence. Focused Business Development with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Director of Operations
Low Calories Healthy Food
11.2020 - 08.2024
- Worked collaboratively with 4 functional leaders to implement new procedures and corrective actions to improve quality.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Set team and individual KPIs and provided regular, actionable feedback.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Improved customer satisfaction rates with proactive problem resolution and timely Follow up.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Director Of IT & Customer Service
Low Calories Healthy Food
04.2018 - 10.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Cashier
Low Calories Healthy Food
11.2017 - 03.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Captin Order
El Falamanki Cafe
12.2015 - 10.2017
- Improved overall viewer experience by adhering to established style guidelines and maintaining consistency throughout projects.
- Enhanced caption accuracy by meticulously reviewing and editing captions for various media content.
- Addressed client feedback promptly and effectively, implementing necessary revisions to ensure satisfaction with final product.
- Managed multiple projects simultaneously, consistently delivering accurate captions on time or ahead of schedule.
- Increased team productivity by training new caption editors on best practices and company standards.
- Maintained a high level of accuracy in fast-paced, deadline-driven environments through meticulous attention to detail and strong organizational skills.
- Supported company growth initiatives by participating in marketing efforts focused on showcasing expertise in the area of professional caption editing services.
- Contributed to the development of departmental procedures, enhancing overall efficiency within the captioning team.
- Enhanced team morale by consistently maintaining a positive attitude, even during challenging projects or high-pressure situations.
- Coordinated with project managers to prioritize assignments and meet tight deadlines without compromising quality.
- Collaborated with production teams to deliver high-quality captions for pre-recorded programs.
- Maintained integrity and overall quality of written communications.
Accountant Supervisor
Doncamilo Cafe
01.2013 - 11.2015
- Assisted with budget preparation and variance analysis to ensure accurate forecasting and resource allocation.
- Fostered a collaborative and supportive work environment, resulting in increased employee satisfaction and engagement within the accounting team.
- Optimized financial reporting processes, resulting in improved information accessibility for decision-making purposes.
- Developed customized financial models to assist in evaluating potential business investments or acquisitions.
- Addressed complex accounting issues as they arose, working closely with colleagues to find appropriate solutions that adhered to industry best practices.
- Led quarterly reviews of departmental performance metrics, identifying areas for improvement and implementing action plans accordingly.
- Streamlined the month-end closing process, resulting in reduced turnaround time and increased efficiency.
- Ensured compliance with tax regulations by preparing accurate state and federal tax filings.
- Supported the implementation of new accounting software systems, leading to increased productivity among the finance team members.
- Maintained up-to-date knowledge of accounting standards and regulations, ensuring company-wide compliance at all times.
- Reduced financial discrepancies through thorough reconciliation of balance sheet accounts on a monthly basis.
Accountant Assistant
Pasqua Cafe
07.2010 - 12.2012
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Helped prepare month-end, quarterly and year-end closings.
- Documented business expenses and sales.
- Answered phone calls regarding financial matters such as payments due.
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
- Prepared detailed journal entries as needed, supporting accurate record-keeping initiatives.
- Produced and distributed invoices and financial documents.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
Assistant Head Chef
TCBY Frozen Yogurt
01.2009 - 06.2010
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Collaborated with the Head Chef to design seasonal menus that highlighted locally sourced ingredients.
- Mentored junior staff members in culinary techniques and best practices, fostering an environment of professional growth.
- Participated in community outreach programs highlighting healthy eating habits and promoting awareness about responsible sourcing of ingredients.
- Contributed to a positive work environment by resolving conflicts among team members effectively and professionally.
- Reduced wait times for customers by optimizing cooking processes for maximum efficiency without sacrificing food quality or taste.
- Stayed current on industry trends through attending conferences, workshops, and other professional development opportunities to continually improve skills and knowledge base.
Commis Chef
TCBY Frozen Yogurt
01.2007 - 12.2008
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prepped daily menu items to quickly deliver upon request.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Rotated through all prep stations to learn different techniques.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Trained kitchen staff to perform various preparation tasks under pressure.
Restaurant Waiter
TCBY Frozen Yogurt
07.2006 - 12.2006
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
Bachelor of Business Administration Foreign Trade - Foreign Trade
Helwan University
Helwan, Egypt 06.2006 - 05.2012
Skills
Business Development
Operations Management
Strategic planning and execution
Process Improvements
Leadership training
Business Management
Performance Analysis
Workforce Planning
Cost Control
Risk Mitigation
Quality Assurance
Teamwork and Collaboration
Software
Languages
Arabic
Native language
English
Advanced
C1
French
Intermediate
B1
Certification
FSMS Cambridge Univ.
Timeline
Director of Operations
Low Calories Healthy Food
11.2020 - 08.2024
FSMS Cambridge Univ.
11-2020
Director Of IT & Customer Service
Low Calories Healthy Food
04.2018 - 10.2020
Cashier
Low Calories Healthy Food
11.2017 - 03.2018
Captin Order
El Falamanki Cafe
12.2015 - 10.2017
Accountant Supervisor
Doncamilo Cafe
01.2013 - 11.2015
Accountant Assistant
Pasqua Cafe
07.2010 - 12.2012
Assistant Head Chef
TCBY Frozen Yogurt
01.2009 - 06.2010
Commis Chef
TCBY Frozen Yogurt
01.2007 - 12.2008
Restaurant Waiter
TCBY Frozen Yogurt
07.2006 - 12.2006
Bachelor of Business Administration Foreign Trade - Foreign Trade
Helwan University
06.2006 - 05.2012