Ali Murtada

Experienced Customer Service Representative with a proven track record at VOIS in Alexandria. Adept at resolving customer complaints, processing orders, and providing detailed product information to maintain high levels of customer satisfaction. Demonstrated expertise in customer needs analysis, telesales techniques, and logistical planning. Played a pivotal role as a Floor Walker in supporting the launch of the PAYG department in South Africa by enhancing advisor performance through system knowledge and personalised coaching. Proficient in Microsoft Excel, Salesforce, and data analysis with strong problem-solving and troubleshooting skills. Career goal includes leveraging extensive product knowledge and service education to drive customer retention and satisfaction.

• Master Upselling and Cross-Selling.
• Strengthen Communication Skills.
• Develop Leadership Skills.
• Expand Problem-Solving Abilities.
• Improve Multitasking Efficiency.