Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Ali Nagy
Summary
Overview
7
years of professional experience
1
Certification
Work History
CIB BANK
Digital Operations Coordinator
03.2022 - Current
Job overview
- Deliver high quality customer service through assisting all kind of corporate
- Liaise with all the bank departments
- Responsible to support, and take full end to- end responsibility of troubleshooting and resolving issues raised by large cooperates through corporate online channels such as cash online portals (CIB Business Online, ACH, CPS) and trade services (IDC's, ILCS's, LG's)
- Handling technical issues customer inquires through bank different emails (GTS support & Cash Management & Trade Management) handling escalations, follow up with the concerned departments and keep the corporate updated
- Always being observant and alert that provide a smoother troubleshooting in order to resolve the issues faster
- Always be there for to support and resolve cooperates issues.
ALEX BANK
Customer Service Officer
01.2021 - 01.2022
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Vodafone UK
Customer Service Representative
02.2018 - 02.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Ain Shams University
Bachelor of commerce from Accounting department, Arabic section
01.2020
University Overview
Grade: Good
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
Certification
Masters of Business Administration - MBA, AUC - The American University in Cairo, 06/01/25
Diploma Digital marketing(Creative Academy), 01/01/23, 01/01/24
English from AUC (American university in Cairo), 01/01/18, 01/01/19
AUDITOR INTERNSHIP (Egypt Air), 01/01/18, 01/01/19
ICDL
MICROSOFT OFFICE
Languages
Arabic
English
Military service
Military service
ExemptedPersonal Information
Personal Information
- Date of Birth: 09/01/97
- Nationality: Egypt
- Marital Status: Single
Timeline
Digital Operations Coordinator
CIB BANK
03.2022 - Current
Customer Service Officer
ALEX BANK
01.2021 - 01.2022
Customer Service Representative
Vodafone UK
02.2018 - 02.2019
Ain Shams University
Bachelor of commerce from Accounting department, Arabic section
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