Summary
Overview
Work History
Education
Skills
Software
Timeline

ALI OSAMA

Client Relations Specialist
Cairo

Summary

Results-driven Customer Experience and Content Marketing professional with over 4 years of diverse experience in digital strategy, client engagement, and KPI-focused customer support. Proven expertise in leading teams, optimizing workflows, and enhancing customer satisfaction within fast-paced, high-volume environments. Recognized for top-tier performance at Teleperformance Egypt, earning the prestigious Jump Supervisor Certificate. Actively pursuing a Team Lead role to drive operational excellence and foster team development while delivering exceptional results.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Client Relations Specialist

Foundever
08.2025 - Current
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Freelance Projects

Remote / Cairo-Based
01.2020 - Current
  • Delivered marketing, video production, copywriting, and activation services to SMEs and startups.

Operations Customer Expert

Teleperformance Egypt
10.2024 - 08.2025
  • Handled customer inquiries, billing issues, and account management tasks with a focus on resolution and retention.
  • Ranked among the top 5 agents in KPI metrics (Issue Resolution, AHT, tNPS, absenteeism).
  • Earned the Jump Supervisor Certificate in February 2025, recognizing leadership readiness.
  • Maintained high standards of customer confidentiality and performance across rotating shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Marketing Executive / Account Manager

Al-Muqaddimah
04.2024 - 09.2024
  • Managed multi-sector client accounts, including real estate and F&B portfolios.
  • Developed strategic presentations, campaign proposals, and performance reports.
  • Executed and optimized digital content strategies across social and paid channels.

Social Media Specialist

Al Masry Al Youm
02.2022 - 03.2024
  • Designed and implemented content calendars across digital platforms.
  • Increased engagement by 50% through targeted visual and written content.
  • Improved campaign CTR by 60% with data-driven optimization.

Account Manager / Copywriter

Platforms Marketing Manager
07.2023 - 01.2024
  • Led daily operations for several client campaigns.
  • Created brand-aligned copy and collaborated with creatives for timely content delivery.

Content Creator / Copywriter

CanGrow
06.2021 - 10.2021
  • Produced SEO-friendly blog posts, emails, and web content.
  • Led content audits to improve strategy and user engagement.

Education

Bachelor of Arts - Public Relations and Advertising

Ain Shams University
06.2020
References available upon request.

Skills

Leadership & Team Development

Software

Photoshop

Premiere

Timeline

Client Relations Specialist - Foundever
08.2025 - Current
Operations Customer Expert - Teleperformance Egypt
10.2024 - 08.2025
Marketing Executive / Account Manager - Al-Muqaddimah
04.2024 - 09.2024
Account Manager / Copywriter - Platforms Marketing Manager
07.2023 - 01.2024
Social Media Specialist - Al Masry Al Youm
02.2022 - 03.2024
Content Creator / Copywriter - CanGrow
06.2021 - 10.2021
Freelance Projects - Remote / Cairo-Based
01.2020 - Current
Ain Shams University - Bachelor of Arts, Public Relations and Advertising

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ALI OSAMAClient Relations Specialist