Software,Tech,AI,Sports
Ali Sameh
English Call Center Rep
Cairo
Summary
Highly motivated Engineering undergrad with native English fluency and 1 year of remote sales experience. Proven success in cold calling, lead qualification, and client relationship building. Tech‑savvy, CRM‑familiar, and thrives under pressure—ready to bring hustle and results
Overview
1
1
year of professional experience
2027
2027
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
English Call‑Center Representative
Teleperformance
01.2025 - Current
- Handled 50+ daily calls with American clients: pitch services, resolve objections, and qualify leads.
- Adjust communication to match client demographics—from slang to formal tone—to optimize rapport.
- Maintain detailed call notes in CRM; consistently meet monthly performance goals.
- Recognized for reliability and ability to deliver results during peak call volume periods.
Coding Instructor Assistant & Cold‑Call Representative
Csteam
01.2024 - 12.2024
- Cold‑called 100+ parent leads weekly to promote coding courses; achieved a 20% conversion rate.
- Logged metrics: payment plans, caller age/gender/location, lead status; flagged high‑potential prospects.
- Collaborated with instructors to refine pitch scripts; improved engagement by 15%.
Education
Bachelor of Engineering - Electrical Engineering
Cairo University
CairoIGCSE Certificate -
Stars British Schools
06.2024
Skills
Cold calling
Additional Information
Quiet home office with strong wired internet, Flexible to work EST hours between 8:30 am–5:30 pm, Willing to begin at a reduced rate to prove capabilities, Fluent in English, deeply familiar with North American cultural nuances
Certification
IGCSE Certificate
Interests
Timeline
English Call‑Center Representative
Teleperformance
01.2025 - Current
IGCSE Certificate
06-2024
Coding Instructor Assistant & Cold‑Call Representative
Csteam
01.2024 - 12.2024
Bachelor of Engineering - Electrical Engineering
Cairo University
IGCSE Certificate -
Stars British Schools
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