Ali Soliman

• Contacting potential and existing clients to offer our services

• working with other departments logistics, marketing and the medical team.

• Follow up with the customers during and after the service

•Preparing monthly sales analysis and future forecasts

• Enhanced team efficiency by developing and implementing escalation procedures.
• Demonstrated empathy and understanding when interacting with upset customers, diffusing tense situations effectively.
• Showcased excellent multitasking abilities while managing multiple high-priority escalations simultaneously without sacrificing quality or attention to detail.
• Implemented new tools and technology to streamline the escalation process, increasing efficiency for both team members and customers alike.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Increased sales revenue by consistently meeting and exceeding sales targets.