Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ali Talaat Ali

Ali Talaat Ali

Operation supervisor At Logistics,supply chain
Cairo

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operation Supervisor

J&T Express - New Cairo
01.2022 - Current
  • I have been working at J&T Express since December 2021 until now as an operation coordinator, then transitioned into an operation supervisor responsible for all staff, including couriers and cashiers, as well as all vehicles and all problems with clients handling.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Maintained scheduling for the main branch to keep shifts appropriately staffed.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Conducted regular performance evaluations, identifying areas for growth, and creating targeted action plans for improvement.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer service

Vodafone - Egypt
1 2014 - 1 2015
  • Leadership and team management, proficient in MS Office and logistics software, building customer relationships, problem-solving, detail-oriented, excellent verbal and written communication, effective communication, active listening, complaint resolution.

Customer service - Operation specialist

J&T Express
01.2021 - 01.2022

Sales Representative

B-Tech
01.2018 - 01.2019

Sales Representative

BOGO-Plus
01.2017 - 01.2018

Education

Bachelor of Commerce - Accounting

Ain Shams
Cairo
04.2001 -

Skills

*Languages:

Certification

International freight procedures training for professional (IFTP-Export Module) Sea-Freight Training 1- Searching for the best possible logistics solution through all shipping lines for each shipment' circumstances P.O.D, preferred P.O.L and the production availability. 2- Sending RFQ to suggested shipping lines by emails or Online instantly and Spot Rates according to the shipping line system. 3- Prepare and send the quotations for each client. 4- Prepare the exporting major plan and negotiate its rationality with the clients according to expected cut-off time. 5- Arrange booking with the shipping line(s) for shipments “Online or by emails” according to the shipping line processes. 6- Coordination of the pickup and delivery of cargo. 7- Reviewing, collecting, and sending all customs clearance documents “Shipment documents, CI, PL Health certificate… etc.” to the customs clearance related person for any export shipment according to the nature of every shipment. 8- Send the trucking orders to the haulier after assuring stuffing date and time with related parties “stuffing responsible or the shipper… etc.” 9- Follow up with haulier the trucking process. 10- Assuring the actual loaded commodities to prepare and submit the Final S/D or SI. 11- Reviewing all documents before sending to shippers (Drafts, Original B/L, All clearance certificates & documents). 12- Follow up with the accounting department in shipping lines to get invoices online or by emails. 13- Prepare the payment plan for the accounting department. 14- Proceeding in the original B/L issuance or telex release according to customer request. 15- Arrange with the customs clearance related person to issue the COO according to the CI and MBL. 16- Archiving the full documents of each shipment. 17- Following up with the shippers directly to keep them updated with their shipment.

Timeline

International freight procedures training for professional (IFTP-Export Module) Sea-Freight Training 1- Searching for the best possible logistics solution through all shipping lines for each shipment' circumstances P.O.D, preferred P.O.L and the production availability. 2- Sending RFQ to suggested shipping lines by emails or Online instantly and Spot Rates according to the shipping line system. 3- Prepare and send the quotations for each client. 4- Prepare the exporting major plan and negotiate its rationality with the clients according to expected cut-off time. 5- Arrange booking with the shipping line(s) for shipments “Online or by emails” according to the shipping line processes. 6- Coordination of the pickup and delivery of cargo. 7- Reviewing, collecting, and sending all customs clearance documents “Shipment documents, CI, PL Health certificate… etc.” to the customs clearance related person for any export shipment according to the nature of every shipment. 8- Send the trucking orders to the haulier after assuring stuffing date and time with related parties “stuffing responsible or the shipper… etc.” 9- Follow up with haulier the trucking process. 10- Assuring the actual loaded commodities to prepare and submit the Final S/D or SI. 11- Reviewing all documents before sending to shippers (Drafts, Original B/L, All clearance certificates & documents). 12- Follow up with the accounting department in shipping lines to get invoices online or by emails. 13- Prepare the payment plan for the accounting department. 14- Proceeding in the original B/L issuance or telex release according to customer request. 15- Arrange with the customs clearance related person to issue the COO according to the CI and MBL. 16- Archiving the full documents of each shipment. 17- Following up with the shippers directly to keep them updated with their shipment.

09-2024

Operation Supervisor

J&T Express - New Cairo
01.2022 - Current

Customer service - Operation specialist

J&T Express
01.2021 - 01.2022

Sales Representative

B-Tech
01.2018 - 01.2019

Sales Representative

BOGO-Plus
01.2017 - 01.2018

Bachelor of Commerce - Accounting

Ain Shams
04.2001 -

Customer service

Vodafone - Egypt
1 2014 - 1 2015
Ali Talaat AliOperation supervisor At Logistics,supply chain