Microsoft Windows
Ali Yassin
Audit Manager NBE Down Town Branch
Gardenia City , Suez Road , Cairo.
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Audit Manager
National Bank of Egypt
11.2023 - Current
- Facilitated internal audits and prepared detailed reports on findings.
- Managed a team of auditors, ensuring accurate and timely completion of audit projects.
- Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
- Consistently met deadlines for audit reports, helping maintain company reputation for reliability and professionalism.
- Interacted with internal staff and clients to improve operational knowledge of relevant issues and business implications.
- Provided valuable insights to senior management on potential business risks identified during audits.
- Conducted regular training sessions for audit staff, increasing their knowledge and skillset in the field.
- Identified opportunities for cost savings through careful analysis of financial data during audits, contributing to improved profitability.
- Managed cross-functional teams in conducting complex audits across various departments, ensuring accurate results and recommendations.
- Maintained detailed records of completed audits for reference purposes, ensuring easy access to historical information when needed.
- Developed comprehensive audit plans to address identified risks, ensuring timely and effective execution.
- Improved team performance by providing ongoing training, guidance, and mentorship to junior auditors.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Collected and reported monthly expense variances and explanations.
Compliance Assistant Manager
National Bank of Egypt
12.2021 - 10.2023
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Identified gaps in existing compliance processes and recommended updates.
- Developed and implemented corrective action plans for non-compliance issues.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Warned violators of infractions or penalties.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Developed comprehensive compliance manual, significantly improving staff understanding of regulatory requirements.
- Enhanced decision-making, providing senior management with detailed compliance risk assessments and recommendations.
- Oversaw implementation of compliance software solution, enhancing tracking and reporting of compliance data.
- Provided expert advice on regulatory matters, serving as a trusted resource for senior management decision-making processes.
Customer Service Manager
National Bank of Egypt
04.2018 - 11.2021
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Enhanced communication skills of team members with targeted workshops.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Real Estate Sales Associate
National Bank of Egypt
04.2014 - 03.2018
- Managed property listings, ensuring accurate and up-to-date information on available properties.
- Developed comprehensive annual budgets for property management clients, optimizing cash flow while minimizing expenses.
- Streamlined office operations for increased efficiency through the implementation of new administrative systems and procedures.
- Enhanced client relationships by providing exceptional customer service during leasing processes and ongoing management support.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Increased property sales by implementing effective marketing strategies and promotional materials.
- Implemented preventative maintenance programs to extend the lifespan of building systems and equipment.
- Maintained financial records for multiple properties, including rent collection and expense tracking.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
Cash Management Specialist
National Bank of Egypt
02.2008 - 03.2014
- Enhanced cash flow by optimizing daily liquidity management processes.
- Ensured compliance with regulatory requirements related to cash handling and reporting, avoiding potential penalties or sanctions.
- Designed customized cash management solutions for clients to maximize their working capital.
- Developed strong relationships with banking partners, resulting in favorable transaction fees and interest rates for the company.
- Implemented a robust system for monitoring and tracking cash transactions, increasing visibility into the company''s financial position and enabling better decisionmaking.
- Coordinated with treasury department on investment strategies, maximizing returns on excess cash balances while maintaining appropriate levels of liquidity.
- Improved overall cash positioning with accurate forecasting and timely reporting of financial data.
- Oversaw liquidity and cash management operations.
- Created financial dashboards to provide insights into key performance indicators.
Cash Vault Officer
National Bank of Egypt Khartoum Branch
10.2012 - 12.2012
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction..
- Enhanced cash flow by optimizing daily liquidity management processes.
- Ensured compliance with regulatory requirements related to cash handling and reporting, avoiding potential penalties or sanctions.
- Developed strong relationships with banking partners, resulting in favorable transaction fees and interest rates for the company.
- Implemented a robust system for monitoring and tracking cash transactions, increasing visibility into the company''s financial position and enabling better decisionmaking.
- Facilitated smooth integration of acquired businesses into existing cash management frameworks, minimizing disruptions and maintaining adequate liquidity.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
Treasury Operations Analyst Trainee
National Bank of Egypt
06.2007 - 01.2008
- Enhanced treasury operations efficiency by streamlining processes and implementing best practices.
- Collaborated cross-functionally with various departments to identify opportunities for improving cash management processes across the organization.
- Increased operational efficiency by automating routine tasks, reducing manual intervention in daily operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Accounting
Faculty of Commerce Cairo University
Cairo, C 06.2006 - 06.2006
Skills
Customer Service
Software
Microsoft Office
Oracle CRM
Languages
Arabic
Native language
English
Upper intermediate
B2
Interests
Internet
Travelling
Reading
Football
Timeline
Audit Manager
National Bank of Egypt
11.2023 - Current
Compliance Assistant Manager
National Bank of Egypt
12.2021 - 10.2023
Customer Service Manager
National Bank of Egypt
04.2018 - 11.2021
Real Estate Sales Associate
National Bank of Egypt
04.2014 - 03.2018
Cash Vault Officer
National Bank of Egypt Khartoum Branch
10.2012 - 12.2012
Cash Management Specialist
National Bank of Egypt
02.2008 - 03.2014
Treasury Operations Analyst Trainee
National Bank of Egypt
06.2007 - 01.2008
Bachelor of Science - Accounting
Faculty of Commerce Cairo University
06.2006 - 06.2006
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