Ali Atef
Cairo,Egypt
Summary
Accomplished IT professional with extensive expertise in IBM BAW Systems Administration, Web Sphere Administration, and performance tuning. Demonstrates proficiency in troubleshooting, systems upgrades, and disaster recovery planning, ensuring seamless operations and business continuity. Skilled in collaborating with development teams and vendors to optimise system architecture and enforce standards and controls. Adept at incident management, budget management, and project management, with a strong focus on customer service and vendor relationship management. Committed to enhancing digital banking systems while maintaining cybersecurity standards. Career goals include advancing IT infrastructure efficiency through innovative solutions and strategic planning.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Head of Noncore Application Support
saib
Giza, Egypt
03.2023 - 05.2025
- As the Head of Non-Core Application Support, I lead a dynamic team responsible for ensuring the seamless operation and maintenance of over 30 non-core applications critical to our organization’s functions. My role encompasses strategic oversight and hands-on management, driving efficiency, reliability, and user satisfaction across our support services.
- I am dedicated to optimizing workflows, identifying opportunities for enhancement, and implementing best practices to maintain a high-performing application ecosystem.
- Through proactive monitoring, swift troubleshooting, and close collaboration with cross-functional teams, I mitigate risks, resolve issues promptly, and contribute to increased system stability, minimizing disruptions to business operations.
- Additionally, I cultivate strong partnerships with vendors, oversee service level agreements, and provide strategic recommendations to stakeholders on technology investments and upgrades. My commitment to continuous improvement and a customer-centric approach has significantly enhanced user experience and maximized the value of our non-core application portfolio.
Non Core Applications Support Team Leader
SAIB Bank
Giza, Egypt
11.2019 - 03.2023
- Supported, troubleshooted critical workflows ensuring optimal performance, efficiency.
- Delivered reliable, high quality technical support to average of 100 users Daily.
- Reduced Requests by 10-20% Yearly through effective communication, Bug Fixes through Performing root cause analysis on recurring problems, preventing future occurrences.
- Minimising disruptions, ensuring seamless transitions.
- Effectively communicated with development teams, vendors to address production issues.
- Led deployment of new releases, managed testing cycles.
- Ensuring adherence to business requirements, minimising downtime.
- Orchestrated disaster recovery, fail over activities, ensuring business continuity in event of system failures.
Application Support Officer
Arab Bank
Giza, Egypt
05.2018 - 11.2019
- Assisted in software development projects, resulting in more efficient systems.
- Performed root cause analysis of recurring issues, leading to long-term solutions.
- Identified bugs in applications, resulting in smoother operations post-fixing.
- Resolved complex software issues by utilising advanced troubleshooting techniques.
- Boosted system performance with regular checks and updates.
- Ensured system security by conducting regular vulnerability assessments.
- Created intranet documentation to support staff training, uplifting technical abilities.
- Delivered reliable, high quality technical support to average of 100 users daily.
Senior Technical Support Specialist
Arab Bank
Giza, Egypt
04.2017 - 05.2018
- Provide 1st Line Support for Whole Banking Application and All Operational Issues for End-user.
- Install Windows, Software Without, and with WSUS including creating WDS Images.
- Filed Support Team Member (Branch Opening - ATM SW issues).
- Maintain Windows and Antivirus Security Updates.
- Administration of Business Alternative Site (DR Site for BO team).
- Deploys changes and updates for all systems.
- Planning and Applying Replacements/Upgrades for all Kind of HW.
IT AV Assistant
Kempinski Hotels
New Cairo, Cairo Governorate
04.2015 - 05.2017
- Company Overview: Royal Maxim Palace Kempinski
- Provide first line 24/7 support of all technology systems for end users: Opera (Hotel Core Management) - Micros POS - Vingcard Lock Link System - Locatel IPTV System - HotSOS and REX Administrator (Ticketing System) - Cisco Digital Signage System - Cisco Call Manager - Creston Meeting Room AV System - Cisco CCTV - Doremi Digital Cinema Admin.
- Deployment, maintenance and management of all hotel technology equipment (Windows Servers 2008/2012, routers, switches, firewalls, client PCs, Network/Local Printers, Scanners, Passport Scanner, Cisco IP Telephone, mobile devices) including administration of all licenses and paperwork.
- Installation, upgrade and maintenance of all OS and applications.
- Management of all Antivirus systems, security updates and backup procedures (Internal & External backup).
- Maintain inventory of software & hardware.
- Management of all AV systems including microphones, mixers and speakers.
- Royal Maxim Palace Kempinski
Help Desk Specialist - Team Leader
Compume
Egypt, Giza
08.2011 - 04.2015
- Provide technical advice to customers to assist with purchase decisions.
- Provide consultancy for corporate customers requiring network design.
- Provide support for various operating systems including Linux and Mac OS.
- Install hardware, software and network systems for customers.
- Provide after sales technical support and training to customers.
- Repair personal computers, laptops, printers and router issues.
- Retrieve lost or accidentally deleted data from faulty hard disks, USB flash drives and external HDD.
- Maintained detailed records of reported faults and their solutions.
Information Technology Technician
Mouradco For Import/Export
Egypt, Cairo Governorate
12.2008 - 01.2011
- Configuring computer networks.
- Configure and install all Bar Code Printers and Readers.
- Install and maintain hardware and software.
- Setting up computer security measures.
- On site and remote technical support.
- Maintained internet websites to maximise reliability and usability.
- Delivered reliable, high quality technical support to average of 12 users daily.
Information Technology Technician
Osool Holding
Egypt, Cairo
03.2006 - 09.2008
- Configuring computer networks & Printers.
- Install and maintain hardware and software.
- Improved system efficiency by performing routine maintenance and upgrades.
- Answered user questions about hardware and software operation to help resolve problems.
- Delivered reliable, high quality technical support to average of 50 users daily.
Education
Bachelor's Degree - Business/Commerce, General
Ain Shams University
Cairo, Cairo Governorate 09.2007 - 05.2012
Skills
- Troubleshooting and Issue Resolution proficiency
- Systems Upgrades and Deployments
- Documentation and System Architecture, manuals and Recovery Plans
- Proficiency in AML Sanction Systems
- Proficiency in Digital Banking Systems
- Experience in developing and enforcing policies & procedures
- Experience in developing and enforcing standards & controls
- Incident Management and Root Cause Analysis
- Budget management
- Project Management
- Customer Service
- Vendor relationship management
- Business continuity planning, Disaster Recovery Planning and Execution
- Performance tuning
- ITIL methodology knowledge
- Cybersecurity basics
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Certification
- WebSphere Application Server V9 Administration, CapTechs For Human Development
- Leadership Training for Managers, Dale Carnegie Training
- Succeeding as a First-Time Tech Manager, LinkedIn
- Technical Support Fundamentals, Google
- System Administration and IT Infrastructure Services, Google
- RedHat System Administration 1
- Fundamental of Communication, Udemy
- Leadership Basics, Udemy
- Internet of Things Intro, IBM
- Learning ITIL, LinkedIn
- 21.3.1 Data Integrity Manager Consumer/Reconciler Training Program, FIS
Languages
Arabic
Native
English
Fluent
Affiliations
- Reading
Timeline
Head of Noncore Application Support
saib
03.2023 - 05.2025
Non Core Applications Support Team Leader
SAIB Bank
11.2019 - 03.2023
Application Support Officer
Arab Bank
05.2018 - 11.2019
Senior Technical Support Specialist
Arab Bank
04.2017 - 05.2018
IT AV Assistant
Kempinski Hotels
04.2015 - 05.2017
Help Desk Specialist - Team Leader
Compume
08.2011 - 04.2015
Information Technology Technician
Mouradco For Import/Export
12.2008 - 01.2011
Bachelor's Degree - Business/Commerce, General
Ain Shams University
09.2007 - 05.2012
Information Technology Technician
Osool Holding
03.2006 - 09.2008
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