Ali ElKahky

Leading end-to-end Supply Chain Finance programs for global banking clients, owning client relationships and driving supplier engagement across multiple markets. Managing supplier onboarding, financing transactions, and trade payment flows to ensure efficient execution and high service quality. Partnering with cross-functional teams including operations and relationship management to resolve issues, streamline processes, and deliver continuous improvements. Playing a key role in optimizing working capital solutions while accelerating supplier adoption and strengthening overall program performance.

Handle inward/outward documentary collections (IDCs), review trade documents for accuracy and compliance, process SWIFT messages, manage settlements, and ensure adherence to bank policies.

Process daily cash and non-cash transactions, assist customers with deposits, withdrawals, and accounts. Support and train junior tellers, authorize transactions, handle complex customer requests, and ensure accuracy, compliance, and excellent service standards.

Resolving customers service or billing complaints by performing activities such as refunding money and adjusting bills. Keeping records of customer interactions and transactions, recording details of inquiries.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Prepared documents, reports and presentations for executives and board members using advanced software proficiency.
Accurately documented all cash, credit, fixed assets and accrued expenses.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Interacted with customers professionally in-person to provide information and assist with their requests.