Alyeldeen ElTayeb
Hardware Technical Engineer
Cairo
Summary
Detail-oriented Business Analyst and Technical Support Engineer with a strong foundation in Agile methodologies, product management, and stakeholder collaboration. Experienced in business process analysis, requirement gathering, and data-driven decision-making. Passionate about optimizing user experience and driving product improvements. Seeking a transition into a Product Owner role to leverage analytical skills and technical expertise in product development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Support Engineer
IBM
08.2024 - Current
- Provided end-user device support including hardware upgrades.
- Implemented remote desktop tools for efficient issue resolution.
- Diagnosed hardware, software, and network issues; communicated via phone, chat, and email.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Service Desk Analyst
C.I.B
02.2024 - 07.2024
- Coordinate hardware replacements/upgrades when necessary for end-user devices.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Diagnosed and troubleshoot hardware, software, and network issues.
- Engaged in user support interactions via telephone, chat, and emails.
Account Manager
Talabat
11.2022 - 11.2023
- Maintain continuous business relationship with clients/ restaurants.
- Provide excellent service and support in order to build a strong relationship and resolve operational issues between clients/restaurants and company.
- Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
- Develop continuous marketing campaigns, activities, and offers to Talabat vendors in order to achieve sales growth.
- Develop, update & Report market and cuisine analysis and extract potential growth opportunities.
- Increased sales report after placing promotion, voucher and coupons.
Business Analyst Intern
Brainnest
03.2022 - 09.2022
- Analyze business processes.
- Support our Project Team in analyzing customer processes and in preparing functional documentation.
- Find ideas on how to improve our project performance, as well as the user experience.
- Support senior leaders in developing global growth strategies.
- Analyze, develop and execute our strategies to optimize our revenue and KPIs.
- Develop business cases to determine business requirements.
- Cross-functional collaboration with business, product, engineering, and analytics teams to understand design and opportunity areas.
Business Analyst (Task)
Minly
08.2021 - 02.2022
- Collaborated with stakeholders to define project objectives and criteria.
- Surveyed clients to ascertain requirements and expectations for product.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Acted as a primary liaison between product teams, business users, and technical teams to ensure alignment on project goals.
- Translated stakeholder feedback into actionable insights, driving roadmap adjustments and improved product-market fit.
- Built strong stakeholder relationships across marketing, tech, and operations, increasing collaboration and delivery speed.
Customer Experience Manager
Minly
02.2021 - 06.2021
Account Manager
Uber Eats
02.2018 - 05.2020
- Short time assignment with Regional community operation manager, to research the root cause for the performance deficiency in local greenlight hubs in the middle east region.
- Updated restaurant onboarding process and maintained it.
- Trained and monitored outsource teams in multiple locations, that prepared and trained small business restaurants.
- Ran daily and weekly reports to collect and catch any issue as soon as it happens, to maintain a high quality.
Customer Care
Vodafone UK
10.2016 - 01.2018
Education
Bachelors - Management Information System
Modern Academy
09.2017 - 08.2021
Skills
Analysis
undefinedCertification
SQL
Timeline
CompTIA
02-2025
Technical Support Engineer
IBM
08.2024 - Current
Service Desk Analyst
C.I.B
02.2024 - 07.2024
Account Manager
Talabat
11.2022 - 11.2023
Business Analyst
09-2022
Business Analyst Intern
Brainnest
03.2022 - 09.2022
Business Analyst (Task)
Minly
08.2021 - 02.2022
Python
02-2021
Customer Experience Manager
Minly
02.2021 - 06.2021
SQL
01-2021
Account Manager
Uber Eats
02.2018 - 05.2020
Bachelors - Management Information System
Modern Academy
09.2017 - 08.2021
Customer Care
Vodafone UK
10.2016 - 01.2018
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